Director, Operations (Event Processing)

 

 

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

 

Culture 

 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Who we are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview

​Verra Mobility is hiring a Director of Operations (Event Processing) who will be responsible for the overall operational success of our high-volume event processing department. This leader-of-leaders has proven experience in leading manager-level staff and is someone who exercises good judgment and makes sound business decisions.  A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements.  A commitment to managing and motivating people while seeking enhanced process controls, continuous improvement, and metrics-based management is important to the success of the position. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement.  It is also essential that this leader has a true customer-centric mindset.

Essential Overviews

• Lead our event processing centers across the country (and overseas) and ensure inventory levels are healthy, SLAs are attained, and productivity is maximized. 

• Recruit and manage a large staff in excess of 100 people while investing heavily in talent development; Manage performance to ensure high levels of productivity and quality. 

• Manage outsourcing vendors and subcontractor relationships, holding them to the same high standards of productivity and quality that Verra Mobility requires of their processors. 

• Serve as a key liaison and internal partner with groups like PMO, Implementations, IT, Engineering, and the Account Management teams. Work with internal departments to resolve issues, implement process changes and communicate solutions to client.  Use technology to improve process and service model. 

• Increase transactional processing effectiveness by identifying opportunities for improvement and designing/implementing solutions that improve throughput, quality and business profitability. 

• Identify, implement, and manage continuous improvement through the application of Six Sigma, Lean, or other similar methodologies. 

• Analyze operational and process issues; develop diagnostic and/or data trac