Operations Supervisor

About Us

Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes and systems work together to deliver superior performance and value to our customers every day. Click here to learn more about us!

About the Role

The Warehouse Operations Supervisor is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans. Also responsible for the tracking and recording of equipment hours, assurance that equipment maintenance schedules are followed, and employee meetings are conducted. 

What you’ll do:

• Operations - provide direct supervision to warehouse personnel. Ensure the safe, clean, and efficient operation of the warehouse to meet service standards. Assist in developing a program to train and motivate personnel for increased effectiveness. Develop and implement shipping and receiving work schedules and assignments to assure effective and efficient operations. Make recommendations to the Facility Manager on programs to improve warehouse operations. Act as the primary re-trainer of Forklift operations.
• Labor Management - direct the operations of the warehouse personnel to achieve objectives. Develop and maintain a productive staff by creating programs for hiring, training and professional development. Match the skill and background of personnel to work required. Apply sound communication and motivational techniques. Create programs to supervise, counsel and discipline subordinates. Implement an appropriate performance evaluation system for recommending promotions, wage increases and termination.
• Equipment - develop and implement a daily plan for allocating equipment to jobs. Ensure that equipment is utilized in the most efficient manner. Coordinate the maintenance of equipment with Maintenance Manager.
• Customer Service - continually maintain a professional and courteous relationship with customers and ensure that all personnel do the same.
• Shipping and Receiving - directly supervise all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.
• Comply with all Company rules, policies, and procedures. Work and behave safely by following all safety rules and regulations.
• Perform any task required to support customer requirements and Company goals.

You have these skills:

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving - identify and resolves problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations; use reason even when dealing with emotional topics.
• Oral Communication - speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
• Teamwork - give and welcome feedback; contribute to building a positive team spirit; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed.
• Strategic Thinking - understand organization's strengths & weaknesses; identify external threats and opportunities; adapt strategy to changing conditions.
• Planning/Organizing - prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans.
• Quality - demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Adaptability - adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Dependability - follow instructions and respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
• Innovation - develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention.

And these qualifications:

• Five (5) or more years of related Warehousing & Distribution leadership experi