Scale Team Manager

To create great products, we need a culture and practice of engaging deeply and regularly with customers and partners who have the expertise and insights we need. Our team makes sure that thousands of these conversations happen every year – enabling our engineering team to build the right product from the start with the quality and responsiveness that our customers and partners deserve. We are looking for a Customer Expereince (CxE) Customer Communities and Partner (CCP) Scale Team Manager to lead the team that makes sure that all products developed within the Microsoft Security Division get this level of direct customer and partner feedback throughout the development cycle. As part of the CxE CCP team, your team will help us achieve our bigger goal of bringing customers and engineers together to build products that drive customer and partner success, increase usage, and foster a culture of putting customer and partner feedback at the heart of product development.

Specifically, you will lead a team that delivers a standardized operating model for Microsoft Security Communities, owning processes that cover Customer Lifecycle, Calls & Events, Engagements and community development, while also partnering to continue developing our scale data platform and automation capabilities.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• We need a compettent leader who will guide the team that powers thousands of customer and partner interactions, each of which can significantly influence our products and our future.
• Deliver success through empowerment and accountability of the team by modeling Microsoft’s culture and leadership principles, coaching the team, and investing in and caring for the team as a whole and as individuals.
• Stay up to date on automation and community technology to inform the long term scale and operational strategy of community program.
• Identify innovation and incubation opportunities that drive scalability and improvement in the Community model.
• Serve on the communities leadership team
• Provide technical leadership for automated workflows that are capable of scaling across Microsoft Security.
• Own the backlog prioritization, work allocation, and shipping processes in Azure DevOps.
• Embody operational excellence by coaching and guiding the team through the development and continual improvement of processes.
• Collaborate with stakeholders to ensure operational processes meet service expectations and drive the standardization and adoption of processes across community teams.
• Embody our Culture and Values 

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 5+ years experience in product/service/project/program management or software development
  • OR equivalent experience
• Two years management experience
• Five years business process operations, program development/management, business or product strategy, technical consulting, or related experience

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree AND 7+ years experience in product/service/project/program management or software development
  • OR equivalent experience.
• 4+ year(s) people management experience.
• Proven track record at prioritization, creating order out of ambiguity, and process management to achieve a common goal.
• Experience with experimentation and innovation and Proven solution-finding skills to drive high-impact results.
• Experience managing cross-functional and/or cross-team project
• Experience with Azure DevOps and agile delivery methods
• Experience turning strategy into action for a scale business.
• Experience managing Azure infrastructure, particularly PaaS services
• Experience working with Azure DevOps for managing development and release.
• Experienc