Member Support Representative (Part-Time)

About us:

 

Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians, Foodsmart combines personalized clinical nutrition care, behavior change tools, and food benefits to improve member health outcomes while lowering healthcare costs.

 

Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver sustainable health outcomes. Through our highly personalized, digital platform, we guide more than 3 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.

 

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment helps us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. 

 

At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:

 

👥 Customer First - You start with the member and work backwards.

🚀 Make It Happen - You act with urgency, use data, and hold high standards.

🤝 One Team - You collaborate with respect and commit as a group.

 

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

  About the role: As a Member Support Representative, you will be responsible for providing live support for incoming calls directly from our members as they seek support with understanding our services, their eligibility, and their benefits. You will assist these members with registration, with scheduling, rescheduling, and canceling appointments, with accessing the Foodsmart and affiliate platforms, and with understanding the status of their food benefits and how to access them. As part of our team you will demonstrate a sense of urgency toward finding resolutions and a strong sense of personal accountability around handling sensitive and protected information.   This is a part-time position requiring approximately 30 hours per week. This position will offer time off and is not eligible for health insurance benefits.   

You will:

• Empathetically and patiently interact with members as you take live inbound calls.
• Document interactions and ongoing resolutions to ensure seamless follow-up.
• Ensure member records are accurate and complete.
• Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls
• Field questions about the purpose and importance of telenutrition.
• Match our members with the right dietitian and find appointment times that fit into their lives.
• Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
• Work with internal groups and external partners to address questions relating to food delivery and ordering groceries.
• Maintain a high level of personal accountability when handling sensitive and protected information.
• Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

You are:

• A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit the situation.
• Able to manage multiple ongoing tasks without missing deadlines or cutoffs.
• Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided.
• Able to navigate k