PROGRAM SPECIALIST SUPV II-DOE - SES - 48001541

Requisition No: 840960 

Agency: Department of Education

Working Title: PROGRAM SPECIALIST SUPV II-DOE - SES - 48001541

 Pay Plan: SES

Position Number: 48001541 

Salary:  Salary: 50,000.04-$70,000.04 

Posting Closing Date: 11/23/2024 

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Florida Department of Education
Bureau of Educator Certification
LOCATION: TALLAHASSEE
PROGRAM SPECIALIST SUPERVISOR II– SES
Position Number 48001541
Salary Range: $50,000.04 - $70,000.04
INTERNAL ONLY
 
CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY
 

 

The purpose of Florida educator certification is to support the academic achievement of our students by assuring that our educators are professionally qualified for highly effective instruction. Florida educators must be certified to teach in our public schools and in many of our private schools. Educators include classroom teachers, school administrators, and other support professionals, such as guidance counselors and media specialists. The Bureau of Educator Certification (BEC) is committed to providing timely, accurate, and efficient services to all constituents. For more information, please visit the Bureau of Educator Certification webpage.

Description: 
In this position, the candidate will serve as a Communications Supervisor to review, evaluate and implement modifications to procedures to enhance and increase individual production efficiency in the high-volume certification Contact Center. In this capacity, you will support a cross-training plan with the bureau units to ensure continuity within BEC. The Program Specialist Supervisor II position serves as the contact center coordinator and staff supervisor for specialists responsible for incoming calls and emails. This position ensures compliance pursuant to Florida Statutes, State Board of Education Rules, and Department/Bureau policies.
•    The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
•    The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the team.
•    The employee must demonstrate leadership ability and a commitment to service.
•    The employee must interact courteously with others.
 General Responsibilities:
•    This position assists the Director with a variety of tasks. 
•    This position is responsible for maintaining an organized workspace.
•    This position must work independently in a fast-paced team environment.
•    Attendance is an essential function of this position.
Specific Responsibilities:
•    Ensure compliance with Florida Statutes and State Board of Education Rules to support stakeholders.
•    Coordinate with the Bureau Chief and Policy Director on legislative changes that affect educator certification.
•    Supervise the staff responsible for providing direct quality customer service through the Educator Certification Contact Center from 8:00 a.m. to 5:00 p.m., Monday through Friday.
•    Evaluate and schedule the flow of work within the Communications Unit to establish and implement work priorities to insure current processing of constituent inquiries.
•    Contribute to the advancement of certification’s strategic directions through leadership of key programs and initiatives, utilizing management skills and professional knowledge.
•    Support the ongoing training of the Florida certification laws and rules to support applicants and stakeholders by phone and email. 
•    Develop and maintain desk guides for the Communications Program Specialist I positions.
•    Research, evaluate and implement contact center procedures.
•    Prepare documents in accordance with Bureau policies and procedures.
•    Serve as back-up to the Communications Director on Educational Preparatory Institutes (EPI) policy implementation.
•    Maintain accurate documentation in an excel spreadsheet.
Minimum Qualifications:
•    Bureau of Educator Certification experience.
•    High school diploma or equivalent.
•    Technology and computer experience. 
Preferred Qualifications:
•    Microsoft Office expertise.
•    Experience with Versa software.
•    Previous supervisory experience.

 

BENEFITS INFORMATION
Benefits information can be found at https://www.mybenefits.myflorida.com/
•    State of Florida Retirement package –  www.myfrs.com
•    9 Paid Holidays and 1 Personal Holiday annually
•