Supervisor, Operations Mutual Funds Trading | Southfield, MI

Job Description Summary

Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St Petersburg, FL Corporate Office.

Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit.

Job Description

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week in our Southfield, MI Corporate Office.

Responsibilities:

• Partners with cross site peers and managers to establishes performance goals for department; collaborates with and directs associates to meet or exceed these goals

• Acts as an information source for associates and ensures training and development occurs

• Plans, assigns, monitors, reviews, evaluates and leads the work of associates

• Oversees team morale and plans for appropriate team building activities and rewards and recognition

• Handles performance management including career development and progressive discipline of direct reports

• Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover

• Supervise others working within established operational systems.

• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

• Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team.

• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

• Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.

• Work within established procedures to achieve specified goals.

• Advise managers how to apply a wide variety of existing procedures and precedents.

• Help others get the most out of internal communications systems by offering support and advice.

• Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues. Involves working within established risk management systems.

• Track budgets and report variances to more senior colleagues.

• Provide coaching to team members to develop their skills.

• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Knowledge of:

• Complex investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities.

• Principles and practices of customer relations and communications.

• Accounting principles.

• Front-end system used in assigned functional area and its relationship with account history.

Skills:

• Provides guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

• Provides guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.

• Provides technical guidance when required on developing, monitoring, interpreting and understanding policies and pr