VP, Merchant and Provider Performance Management Solutions

Job Description:

Role Summary/Purpose:

The Health & Wellness VP, Provider Performance Management Solutions leader is responsible for ensuring the delivery and execution of key activities across the platform focused merchant and provider performance management life cycle in collaboration with the CD & Sales Governance Client Oversight team and cross functional teams. Specifically focused on platform engagement for the fragmented merchant space and smaller individual locations. This individual will interface with all levels and across various teams within the organization.

The successful candidate for this role is a leader with strong communication skills, the ability to manage through influence, and prior experience managing cross-functional initiatives. This role will have a high level of visibility across and communicate effectively with all levels of the organization.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provide leadership of critical merchant and provider performance management activities impacting Health and Wellness organization.

• Leader for resolution on key identified findings connected to Client Executed L3’s.

• Primary point of engagement for client teams to partner; with the Client Oversight Program's Merchant and Provider Performance Management arm –leading governance initiatives for internal customers including General Managers, Client Development Leaders, Relationship Managers and Field/Inside Sales teams and externally the client team where needed.

• Partner with the client and client teams to investigate and understand the components and recommendations associated with their client’s governance score.

• Lead engagement with commercial teams on the execution of Governance Processes - specifically focused on the new Merchant and Provider Performance management program within the [platform name] Platform

• Partner with COP Merchant and Provider Performance Management Team to understand all ongoing actions related to their clients, and coordinate communication and the sharing of final documentation with commercial teams

• Provide a formal vetting process for escalation requests from the platform, inclusive of appropriate sign offs and identify plan from the Merchant and Provider Performance Management play book.

• Drive analysis and platform wide special projects/enhancements as required to address findings in the governance score that are a root cause of multiple issues, trending up activities, and/or in response to escalating of score

• Establish and deploy a common project/program management process for assigned actions and tools such as detailed project plans, critical path milestone tracking, cost/budget tracking, risk management, in-take management or other collaboration tools

• Facilitate meetings to review actioning requirements and progress with respective client teams.

• Identify, manage, and partner with the client teams to formally request escalation process.

• Perform other duties or special assignments as needed.

Qualifications/Requirements:

• 5+ years’ experience working in Client Development & Sales, Risk Management, Audit, or related areas

• 5+ years’ experience and expertise working in Microsoft Office Suite (Word, Excel, PowerPoint)

• 3+ years of leading and/or supporting cross-functional initiatives

• Ability to work a flexible schedule

Desired Characteristics:

• Excellent verbal and written communication skills with the ability to modulate content based on audience.

• Advanced knowledge of Client Development & Sales objectives, strategies, and processes

• Attention to detail and follow-up skills essential

• Deep, up-to-date knowledge of regulatory compliance in the financial services sector to drive improvements

• Excellent communication skills-interpersonal, verbal, and written