Business Analyst

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

The Insurance Business Analyst serves as the first line of support fielding incidents reported via the Service Portal. Working directly with users, the Business Analyst will complete initial triage, provide guidance, resolution and/or workarounds as needed. The Business Analyst serves as a liaison bridging the gap between IT and our business partners to assess processes, priorities, capturing requirements in JIRA for development and/or correction and providing status updates to the business. This role involves understanding business applications & processes, identifying high priority and/or critical issues, and escalating when appropriate. Business Analyst will participate in testing and ensuring the successful implementation of technology solutions that align with the company's business objectives.

What we're looking for:

• Act as a senior team member providing exceptional customer service to both internal and external
• Respond to user issues, answering inquiries and resolving issues firsthand by providing workaround or training
• Triage production defects, recreate steps, provide supporting documentation and assigning to appropriate Scrum Team
• Detail acceptance criteria for application production defects – working with end users, product owners, PRS and development teams – ensuring that all aspects are considered
• Partner with the Scrum Master and Product Owner to ensure that JIRA defects get resolved with adherence to high quality standards
• Collaborate with other team members to continuously improve the support process and make it as efficient as possible
• Produce high quality work including documentation, details on JIRA tickets, etc.
• Report status and metrics to reporting Manager
• Assist with development and test activities; supporting team members as needed in order to remediate issues in a timely fashion

• Coaches others on business processes, conducts knowledge transfer sessions on as needed basis
• Develop test scenarios and test cases for use in system and integration testing
• Demonstrates ability to manage large scale initiatives

Education:

• Bachelor’s degree preferred or equivalent experience
• 5+ years Insurance experience preferred

Skill Sets:

• Ability to communicate and process highly technical information in a business-friendly manner
• Excellent organizational skills
• Excellent analytical and problem solving skills
• Excellent facilitation skills with the ability to drive issues to closure
• Ability to contribute both independently and as part of a team
• Excellent listening, communication, interpersonal and presentation skills
• Able to work in diverse teams, under tight deadlines, to deliver quality work for clients
• Commitment to delivering excellent client service
• Experience in Agile methodologies and being an agent of continual improvement
• Ability to partner with the business community and members of the IT team
• Ability to work in the Glen Allen office

#LI-MPC

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.  
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