Senior Manager, Business Analyst

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

This position is responsible for managing and supporting the General Counsel Organization (GCO) Business as Usual (BAU) portfolio, partnering closely with GCO business stakeholders and Technology to prioritize, manage and track BAU efforts driven by evolving regulatory requirements and business needs that require downstream system enhancements. As part of this, this role leads discovery and requirements definition, provides light project management support, and facilitates delivery across BAU initiatives while serving as the primary point of contact for Technology.

The position continually defines and refines processes and works with Technology partners to establish, implement, and maintain new processes and technology controls to support 30+ technology-managed assets in additional to a number of business-led technology assets. In addition, this role owns key governance and risk processes for GCO, specifically, the GCO Business Continuity Plan and leads Data Governance processes, Business Technology Certification, NYDFS and other processes, ensuring compliance, readiness, and alignment with enterprise standards.

Key Responsibilities

GCO BAU Portfolio Management

• Manage and support the GCO BAU intake, prioritization, and delivery process in partnership with GCO stakeholders and Technology.

• Prioritize BAU efforts driven by regulatory changes, risk findings, and evolving business needs requiring system enhancements.

• Ensure BAU initiatives are appropriately scoped, sequenced, and aligned to support timely downstream delivery.

• Provide transparency into BAU demand, priorities, delivery status, and capacity across stakeholder

GCO BAU Business Discovery, Requirements & Delivery Definition

• Lead and facilitate business discovery sessions to understand regulatory, operational, and system impacts.

• Lead, facilitate or translate business needs into clear, actionable business and functional requirements and partner with Technology to ensure requirements are understood, feasible, and aligned with enterprise architecture and controls.

• Continually define, refine, and document business processes and related controls.

• Provide lightweight project management support for BAU initiatives, including coordination across business and technology teams.

• Track milestones, manage dependencies, and escalate risks and issues as needed.

• Support multiple concurrent BAU efforts, balancing urgency, risk, and capacity constraints.

Process Improvement & Innovation

• Identify opportunities to improve BAU intake, prioritization, and execution processes.

• Support GCO Innovation through BAU delivery that drives automation and efficiency within existing technology platforms.

• Promote consistency, discipline, and best practices across analysis, delivery, and governance activities.

Governance, Risk & Control Ownership

• Ownership of the Business Continuity Plan

• Lead and/or support key GCO governance and control processes, including: Data Governance, Business T Certification, NYDFS requirements, SSO certificate renewals

• Develop, implement, and document best‑practice protocols that minimize operating risk.

• Ensure compliance, audit readiness, and alignment with enterprise standards and expectations.

Stakeholder & Vendor Engagement

• Collaborate with internal and external business partners to effectively communicate priorities, timelines, and delivery outcomes.

• Take a leadership role with Technology and external vendors to support ongoing system maintenance and enhancements.

• Serve as a trusted advisor to GCO stakeholders and a key liaison to Technology.

Required Qualifications

• Bachelor’s degree or equivalent

• 7+ years of relevant experience, ideally within the finan