Employment Support Case Manager

Job DetailsLevel: EntryJob Location: Center for Women and Children - Indianapolis, IN 46201Position Type: Full-time (Hourly)Education Level: High School Diploma or GEDSalary Range: $17.00 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Nonprofit - Social ServicesPosition  Description

 

Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.





 




Job Title: Case Manager I


Exempt/Non-Exempt: Non-Exempt  




Reports to: Program Manager


Full or Part-time: Full-Time  




Team:  Center for Women and Children


 

 




Position Summary:




The Case Manager is responsible for providing a continuum of care for guests of Wheeler Mission through case management.  This is done through assessment and identification of each guest’s resources, talents, skills, and interests.  The Case Manager will work with guests to identify their personal goals and then create a plan to work towards gaining stability and achieving those goals.




Qualifications



Key Duties and Responsibilities

Brief description of duties in order of priority


 





Key Area: Case Management  


Assess and identify each guests’ resources, talents, skills, and interests.
Develop a care plan with written goals and methods to help the guest achieve those goals.
Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
Advise guests on best practices for success in achieving goals and advocate for them.
Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.


 

Key Area: Program Oversight


Monitor guest progress
Ensure program compliance while maintaining guest confidentiality
Facilitate small groups
Assist guests in finding a Foundation in Christ


 

Key Area: Coordination of Services and Administration


Collaborate with other program staff as well as other agencies to coordinate services
Participate in multidisciplinary guest case conferences
Maintain accurate records and documentation for guests.
Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community.


 

REPORTING RELATIONSHIPS:

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.





 

Competencies Required

 




Unique for this job


Unique for this job


For managers of people




Adaptability


Organizational Agility


 




Guest/Customer Focus


Collaboration


 




Relates Well to Others


Listening


 




Compassion


Patience


 




Prioritizing


Conflict Resolution


 





 

MINIMUM QUALIFICATIONS:

Education/Experience:


High School Diploma or HSE. 
1-2 years social service/ministry experience, specifically counseling, mentoring, and discipling.
1 years’ experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.


 

Technical/Software Knowledge:


Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel
Intermediate proficiency in Resident Database and basic ability in Paycom


 

Required Knowledge Areas for Success:


Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
Best practices in case management and faith-based concepts to serve guests with excellence.
De-escalation, Trauma Informed Care, Mental Health Support


 

Mission Alignment:


Belief in the inerrancy of the Holy Bible
Alignment with WM values
Adherence to WM Employee Policies