Residential Supervisor- PM Shift

The Residential Supervisor provides leadership and oversight to assist the Manager. This position also performs regular duties, works with the respective program manager and /Director of Clinical Services to assist in overseeing the residents’ care, programming, activities and other related services to meet their physical, emotional and spiritual needs.

Job Duties & Responsibilities:

Supervisory duties (under direction of manager/director) to include:

• Assist with the oversight of staff and maintaining staffing levels to grid.
• Ensure all shifts are staffed and can accommodate capacity of program.
• Participate in recruitment activities including posting positions, hiring and onboarding new staff.
• Complete introductory and annual evaluations.
• Ensure patients are attending group. If absent, make sure documentation has been entered into medical record.
• Oversee and ensure patient rounds are being entered into medical records. Provide needed Residential Care Specialist (RCS) training on rounding.
• Ensure medication protocols are being followed and action plans are created when a Qstatim is entered into the system.
• Provide direct cognitive behavioral and other therapeutic services to program patients according to clinical standards of care.
• Support clinical staff in leading staffing orienting to the assessment, treatment and discharge planning of patients who receive cognitive behavioral therapy services.
• Maintain and assure consistent service delivery for patients receiving cognitive behavioral therapy according to the established standards of care.
• Develop program materials in conjunction with manager/director, i.e., handouts, fact sheets, manuals.
• Participate in weekly supervision sessions with the providers and communicate with the manager or director on an ongoing basis regarding clinical issues.
• Offer ongoing training, support and coaching to staff members less familiar with the cognitive behavioral therapy model.
• Participate in Rogers’ program research activities.

Document Clinical Supervision

• Assure documentation of treatment plans, hierarchies and psychosocial information and completeness of the medical record.
• Conduct periodic record audits of medical records to assure proper documentation for patients receiving cognitive behavioral therapy.
• Communication
• Participate in multidisciplinary treatment team meetings.
• Communicate with aftercare providers to ensure continuity of care, if warranted.
• Communicate with the Utilization Review department to provide information necessary to assist in facilitate payment for services, if warranted.
• Establish and maintain strong lines of communication with clinical supervisors related to cognitive behavioral programming.
• The Residential Supervisor will have involvement with managed care companies as needed and coordinate with the utilization review manager or lead.

Monitor the safety of the environment

• Maintain updated knowledge of policies and procedures for patient and employee safety, and emergency or evacuation plans.
• Complete daily rounds for safety (i.e., rounds board, sanitation, Residential Care Center (RCC) and Community Based Residential Facility (CBRF) codes), door lock and alarms.
• Complete maintenance reports.
• Complete the appropriate documents and Qstatim documentation with an employee or visitor has been injured and demonstrate appropriate response.
• Maintain update knowledge in life-sustaining techniques and emergency first aid.
• Maintain the safety and confidentiality of the patient and patient records.

Monitor the safety of the residents

• Evaluate residents and communicate to staff observed safety behaviors to anticipate clinical concerns.
• Intervene appropriately to maintain resident safety.
• Use knowledge of potential indicators of dangerous behavior.

Communicate with the manager/director, physician and other staff members.

• Report verbally and/or in writing pertinent date to physician and the treatment team as necessary and discern situations requiring immediate attention versus postponement.
• Communicate as necessary with the program manager/director and other treatment team members regarding the residents’ treatment and care, both verbally and in writing.
• Complete the shift-end report per residential guidelines providing pertinent and factual information.
• Facilitate the completion of physician requests/orders.
• Assist staff with medical record delinquencies as needed.
• Daily/Frequent check-ins with census this includes:
• Identifying, understanding and working through barriers to obtaining maximum census.
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