Testing and Implementation Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You’ll Do

• Lead Testing & Implementation Workstreams: Owns SIT, UAT, ORT, and performance testing activities across large programs, including test strategy, execution oversight, and defect management. 
• Plan and Execute Go-Lives: Lead implementation planning, cutover strategy, readiness assessments, and stabilization for complex system deployments.
• Drive Integrated Delivery: Manage dependencies across business, technical, and vendor teams; track progress; and support alignment to scope, schedule, and quality. 
• Ensure Functional & Program Alignment: review functional designs and requirements to confirm alignment with Child Support and / or Child Care policies, business processes, and operational realities
• Manage Client Stakeholders: Serve as a primary client-facing lead for testing and implementation topics, including status reporting, risk escalation, and decision support. 
• Proactively Manage Risk: Identify delivery, operational, and adoption risks early; drive mitigation strategies; and escalate issues with clear recommendations.
• Continuously Improve Delivery: Apply and refine testing, implementation, and governance approaches across engagements.

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Human Services Transformation offering delivers large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies.

Qualifications

Required: 

• Bachelor’s degree 
• 10+ years of experience delivery large-scale IT system implementations in a consulting or client-facing delivery role.
• 1+ years in a leadership role across SIT, UAT, ORT, performance testing, and implementation/cutover activities.
• 1+ years of experience that demonstrates subject matter expertise in Child Support and/or Child Care programs.
• 1+ years of experience working in a Waterfall and hybrid-Agile delivery environment. 
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred: 

• 1+ years of experience managing multi-threaded workstreams and coordinating across vendors and client teams.
• 1+ years of experience supporting public-sector or human services system modernizations with a focus on eligibility, case management, enforcement, or benefits systems related to Child Support or Child Care.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html