Customer Support Administrator II

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation while constantly exploring new technologies and tools to be more agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Strong customer centric service attitude, analytical, and creative problem-solving skills
• Proficiency in time management
• Working knowledge of MS office
• Able to show flexibility and work under pressure in fast-paced environment
• Familiarity with Salesforce, Motor Vehicle Reports, and employment background screening a plus but not required

Impact You'll Make:

• Handling customer questions via phone, mail, email in a team based environment
• Processing and completing Salesforce cases in a timely manner
• Researching requests for accuracy
• Contacting data contacts for issue resolution
• Uploading consumer releases in a timely manner per established processes
• Building business acumen in employment screening and insurance industries
• Processing ad-hoc customer transaction requests in a timely manner
• Researching and processing consumer disputes and disclosures
• Working in a federally regulated environment

This is a hybrid position and involves regular performance o