Senior Director, Merchandising - Home Services Program

Position Summary...

What you'll do...

This role will be based out of our home office location in Bentonville, Arkansas. Please note that this role will not support immigration-related employment benefits such as H-1B, TN, L-1, or STEM Extension.
 

Working at Sam's Club means a career without boundaries. There's always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work.

Are you ready to lead the evolution of Home Services with Sam’s Club? As a recognized leader, we pride ourselves on our innovation, excellence, and the lasting impact we have on the lives of our clients. We are seeking an experienced and visionary Senior Director of Merchandising to lead our Home Services business in an increasingly complex and fast-paced market.

What You’ll Do: 

• Strategic Leadership: Define and execute the overarching strategic vision for the Home Services offered to Sam’s Club members, encompassing home remodels, home warranties, and complementary service offerings, while ensuring alignment with evolving market demands.
• Project Excellence: Oversee the meticulous execution of complex projects, ensuring timely delivery, adherence to scope, and uncompromising quality standards.
• Industry Partnerships: Cultivate and maintain robust relationships with key stakeholders, including industry partners, vendors, and service providers, to enhance service delivery, operational efficiency, and competitive positioning.
• Market Intelligence: Continuously monitor emerging trends and shifts within the home services landscape, identifying and capitalizing on new opportunities to drive business growth and service innovation.
• Cross-functional Collaboration: Partner closely with leadership teams across marketing, sales, and finance to ensure seamless execution of strategic initiatives and the alignment of business objectives across departments.
• Team Leadership: Inspire, mentor, and empower a high-performing team to exceed both individual and collective performance goals, fostering a culture of excellence, accountability, and customer-centricity.
• Data-Driven Decision Making: Leverage advanced analytics and performance metrics to evaluate the success of service offerings, identify areas for improvement, and implement process enhancements for sustained operational success.

You’ll Sweep Us Off Our Feet If You: 

• You have 7-10 years of experience in home services (one or both of (1) home improvement retail with experience launching services to customers or (2) national service provider of home remodels, home warranties, HVAC, plumbing, roofing, etc.), with a proven record of leadership, project management, and operational success.

• You have a strong understanding of the home services market, including industry trends, customer preferences, and the competitive landscape.
• You have experience leading cross-functional teams, including operations, sales, and marketing, to drive successful project execution and growth in the home services sector.
• You have demonstrated success in managing large-scale initiatives, from initial concept and budgeting through to completion and customer satisfaction.
• You have experience negotiating contracts with suppliers, vendors, and contractors, with a focus on securing favorable terms for both short- and long-term engagements.
• You are skilled in developing and executing strategic business plans, balancing long-term growth objectives with day-to-day operational needs.
• You are data-driven and can leverage insights from customer behavior, industry benchmarks, and market trends to make informed decisions that drive