Analyst/Senior Analyst, Customer Products

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 71622 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Inflight Experience Team within the Customer Organization. ​
• Responsible for defining the product strategy for American’s in-flight customer engagement strategy and roadmap, including developing third party partnerships, managing the design, and execution of entertainment products/strategies, as well as, competitive benchmarking and other ad hoc projects. Additionally, this position will make strategic recommendations that define American’s in-air customer experience, based on both quantitative analysis and customer research. 

What you'll do

• Develops analyses to evaluate the customer impact and financial implications of American's IFE product strategy and customer journey
• Account manager for existing partnerships (i.e. Apple, Austin City LImits, etc.) monitoring performance and identify/driving expansion opportunities; evaluates initiatives and new partnerships identifying innovative opportunities to offset costs and drive revenue. 
• Provides recommendations on strategic IFE projects; analyze pricing, revenue-enhancing proposals, capital expenditures, cost-savings opportunities, process/technology changes, network development, and product initiatives
• Supports procurement in negotiations for next generation IFE products/partnerships in support of the customer experience
• Works across a variety of functional areas including Finance, Procurement, Tech Ops, and Aircraft Interiors for strategic and tactical decision-making
• Works directly with external suppliers to influence revenue-generating opportunities, as well as ensure accurate and timely reporting
• Supports AAinflight and other customer interfaces with product and strategy decisions
• Develops customer research strategies, monitors the competitive landscape and industry trends to ensure American is positioned for success and delivers presentations for business cases and recommendations on key initiatives to Senior Management
• Develops financial forecasts, manage key components of the IFE operating budget and contribute to funding requests
• Tracks, reports and analyzes IFE revenue streams, financial trends and product usage
• Performs ad hoc financial reporting and modeling analysis; work on special projects as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree in related field or equivalent experience/training
• 3 years related work experience

 

Preferred Qualifications- Education & Prior Job Experience

• MBA degree

 

Skills, Licenses & Certifications

• Self-motivated individual with a high personal standard of excellence who can work independently to drive for results
• A strategic thinker that excels at thinking outside-the-box, while always keeping the customer's needs in mind
• Proven financial and analytical skills with a demonstrated aptitude for understanding the business, working with data, developing detailed logical analysis, and solving problems creatively
• Ability to think quickly and handle a variety of projects concurrently
• Strong oral and written communication skills with packaging and presentation experience to senior management
• Ability to negotiate and communicate proficiently with all levels of management and with external suppliers, and quickly develop relationships
• Demonstrated experience in Excel modeling and PowerPoint presentation development; advanced Excel user
• Working knowledge of airline industry databases and tools such as Mosaic, Sabre or SQL

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the