Warranty Manager - Business Support Center

Overview

 

6161 Rothway Street

Houston, Texas 77040

 

The Business Support Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Warranty Manager to our team. Group 1 Automotive, Inc. is a Fortune 300 company with over $18 billion in annual revenues in 2023. The company owns and operates 200+ automotive dealerships, 267+ franchises, and 40+ collision centers in the United States and the United Kingdom that offer 35 brands of automobiles.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Vacation and Sick Time
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Leads the centralized warranty function at the Business Support Center providing warranty compliance for all US dealerships.
• Manages warranty compliance as it applies to Service Managers, Service Advisors, Warranty Administrators and Fixed Operations Managers.
• Knowledge of claims coding and submission; troubleshooting claims
• Understanding of dealer processes and applying this towards analysis and recommendations
• A thorough understanding of warranty compliance policies and procedures.
• Follows and delivers proven training strategy as well as warranty training to employees to support their claims submission
• Monitors dealership performance and follows up as needed
• Maintains communication with management as well as dealership personnel

Qualifications

• Greater Houston Area candidate preferred, not required!
• Substantial retail automotive service management experience, warranty administration, service advisor
• Knowledge of all aspects of in-dealership operations
• Strong presentation, facilitation, persuasion, and motivational skills.
• Intermediate to advanced level of proficiency in Word, Excel, and Power Point
• Exceptional organizational skills for proactively leading people, developing schedules and documenting work
• Strong communication skills (verbal and written)
• High personal level of ethics
• Detail oriented, quantitative analysis, multi-tasking/prioritizing

• Possess a sense of urgency in completing tasks

• Understand the dealer audit process

 

*All applicants must pass pre-employment testing to include:  background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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