Senior Content Strategist

Job Description

FIS is a leading fintech innovator, empowering consumers and businesses with cutting-edge financial technology solutions. We champion diversity and innovation to advance the way the world pays, banks, and invests. If you're ready to embark on a journey of learning, growth, and impactful contributions in the fintech realm, we want to hear from you. 

The FIS Platform team operates as an incubated startup within FIS, with a mandate to create a world-class embedded finance platform. We have a fast-paced and fun group that believes strongly in customer-centricity and setting a high bar for everything we ship. 

Job Description:

As a Senior Content Strategist at FIS, you'll lead content design efforts that shape the future of banking experiences for millions of consumers. This is a leadership position within our design group, focusing on establishing content strategy for new banking experiences, redesigning existing SaaS banking products, and developing content standards for the FIS design system. You'll help define our design culture, mentor other content strategists, and work hand in hand with product, engineering, and others to launch high-quality products to our clients and their customers. 

What you will be doing: 

● Lead content strategy initiatives and establish content patterns across multiple projects simultaneously for developer, mobile, and SaaS products. 

● Develop and implement comprehensive content frameworks based on customer insights, working alongside design and research teams to define information hierarchy and content requirements. 

● Mentor junior content strategists and designers on content best practices, providing guidance on complex content challenges. 

● Establish robust content processes that incorporate feedback loops, quality standards, and governance models to ensure consistency across products. 

● Drive strategic decisions about content architecture, taxonomy, and voice and tone across the product portfolio. 

● Partner with design leadership and engineering throughout the product lifecycle, from initial planning phases to final designs to launch. 

● Lead the development and evolution of content resources such as style guides, glossaries, templates, and content components within our design system that can be applied across a broad suite of financial software products. 

What you will need: 

• 5+ years of experience as a UX writer or content strategist for digital products (i.e. apps, software, websites, etc) 

• Exceptional communication skills, with proven ability to translate complex financial concepts into simple, human readable instructions. 

• Expert knowledge of information architecture best practices and ability to advise on optimal content structures. 

• Deep understanding of design principles, user-centered design, and ability to advocate for content-first approaches. 

• Experience leading content initiatives and collaborating with cross-functional teams to ship and iterate on customer-facing products. 

• Demonstrated success in connecting business goals, research insights, and product goals to create effective content strategies and user experiences. 

• Leadership experience in establishing content workflows, governance models, and review processes that improve quality while meeting tight deadlines. 

• A comprehensive portfolio demonstrating content leadership, strategic thinking, and measurable impact across multiple projects.