Associate, Repair Sales Ops Support

Date Posted:

2025-07-22

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

Otis is seeking a highly motivated Sales Support Associate to contribute to the efficient day-to-day operations of the Sales Center of Expertise (COE) and support the work of our service sales representatives and mechanics at our local branches. This is a great opportunity to enter the sales function and develop product and industry knowledge. 

  

What you’ll do: 

• Proposal generation for field mechanics, sales representatives, maintenance supervisors, and customers 

• Contributing to the accuracy of the sales system (CRM) by updating customer information, removing duplicate proposals, and updating outdated proposals 

• Working with the sales team to update documents and overall processes 

• Assisting new employees (mechanics, supervisors, sales representatives) to better understand the Service Sales Associate (SSA) program through training and orientation sessions 

• Ensuring all customer inquiries are addressed in a timely manner 

• Some adhoc requests and project work 

• This position is 100% remote 

  

You should have: 

• Minimum of 2 years of relevant experience, preferably in sales or customer service. 

• Excellent written and verbal communication in English  

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) 

• Strong customer service skills 

• Excellent organizational skills 

• Ability to meet tight deadlines and work well under pressure 

• CRM experience preferred 

• Otis proposal experience and elevator industry knowledge are preferred, but not required 

 

Education / Certifications: 

• Bachelor’s degree preferred 

  

  

If you have these four (4) traits, you will love this role: 

• Customer Focus, you are able to identify opportunities that benefit the customer 

• Communicates Effectively, you are effective in a variety of communication settings, attentively listen to others, and provide timely and help information to others in the organization. 

• Collaborative, you work cooperatively with others across the organization to achieve shared objectives 

• Resourceful, you can get the most out of limited resources and orchestrate multiple activities 

  

We want to hear about your own rare talents - if you possess qualifications, you feel would make you uniquely qualified for this role, tell us more in your cover letter! 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service