Claim Director

We are seeking a dedicated and proactive Claim Director to join our team. This role is pivotal in driving our organizational culture, achieving strategic objectives, and enhancing operational performance. The ideal candidate will possess subrogation and salvage experience and demonstrate a commitment to teamwork, diversity, and innovation while effectively managing day-to-day business operations and contributing to our long-term goals.

Key Responsibilities:

• Manage an inventory of first party referrals in multiple lines of business (Property, Marine, Environmental, Fidelity, Cyber).
• Collaborate with and direct subrogation counsel when appropriate to increase efficiencies and maximize recoveries.
• Responsible for the investigation, evaluation, and disposition of Subrogation claims assigned to counsel. Monitor counsel and foster negotiations and settlement of claims within granted authority.  
• Formulate litigation and recovery strategies with counsel and collaborate consistently throughout the subrogation process
• Adhere to all statutory and Unfair claims Practice Acts.
• Assist the Salvage Manager with the salvage database and salvage related tasks.
• Embrace and manage change, ensuring alignment with strategic priorities and innovating processes to meet evolving customer and industry demands.
• Ensure timely and accurate review and payment of invoices and deductibles.
• Manage T360 tasking and support day-to-day processes.
• Collaborate with internal and external partners to identify efficiencies, trends, and issues.
• Work on assigned projects within specified time constraints.
• Utilize a comprehensive decision-making approach, balancing independent choices with external input.
• Manage time efficiently and escalate complex issues as needed.
• Conduct quality audits and inventory reconciliation projects.
• Deliver outstanding customer service and manage authority requests, escalations, and payments.
• Investigate incidents to determine root causes and negotiate claim resolutions.
• Conduct a minimum of 30 Intercompany Arbitration cases per month to meet the 1:1 heard to filed ratio requirement.
• Collaborate with the Arbitration Manager to enhance decision-making quality and craft meaningful awards.
• Provide exceptional customer experience to our agents and policy holders.

• Bachelor’s degree or equivalent experience.
• Proven experience in business operations, project management, or a related field.
• Strong interpersonal skills with a focus on teamwork and collaboration.
• Excellent communication skills, both written and verbal.
• Ability to manage change and adapt to evolving business needs.
• Experience in subrogation, salvage, and arbitration forums is a plus.
• Prior experience in handling mediations to successful conclusions.
• Exceptional organizational skills are required.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.