Chief of Staff to the President

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

Overview

The Chief of Staff to the President serves as the President’s most trusted strategic partner and the operational architect of the Go to Market (GTM) organization. This senior leader drives alignment across Product, Customer Experience, and Marketing, ensuring the entire GTM engine executes with rigor, cohesion, and measurable impact.

This role sits at the intersection of strategy, operations, communication, and cultural leadership. The Chief of Staff transforms executive intent into enterprise-level action, owns the GTM operating system, and plays a central role in telling the story of GTM performance to internal teams, the CEO, and the Board.

This is a role for a seasoned operator who brings structure to complexity, elevates organizational performance, and strengthens the leadership capacity of the President and the GTM leadership team.

Key Responsibilities

GTM Performance, KPI Ownership & Strategic Insight

• Establish a disciplined performance management system that tracks, integrates, and interprets all GTM KPIs across Product, CX, and Marketing.
• Provide forward-looking insights, flag risks early, and ensure corrective action plans are defined, resourced, and executed.
• Lead performance interventions when execution falls short, ensuring sustained accountability and measurable improvement.

Organizational Priorities, Operating Mechanisms & Strategic Initiatives

• Partner with the President to define and sequence the GTM agenda, ensuring organizational priorities are clear, balanced, and actionable.

• Own and continuously optimize the GTM operating cadence — planning cycles, leadership forums, OKR reviews, and cross-functional touchpoints.
• Lead or govern enterprise-critical initiatives requiring cross-functional alignment, senior-level decision-making, and rigorous delivery.

Executive Communication, Narrative Development & Board Engagement

• Serve as the principal architect of GTM storytelling, translating strategy, performance, and customer impact into compelling executive narratives.
• Develop executive grade materials for the CEO, Board, and external stakeholders — elevating the clarity, coherence, and influence of GTM communications.
• Ensure leadership decisions cascade into actionable, well-understood guidance across the GTM org.

Culture Leadership, Change Acceleration & Organizational Health

• Partner with the President to define the cultural ambition for GTM and architect the roadmap to achieve it.
• Build programs, rituals, and communication mechanisms that reinforce engagement, alignment, and high-performance norms.
• Act as a visible culture carrier — winning hearts and minds and strengthening trust across GTM and adjacent functions.

Executive Partnership & Leadership Leverage

• Serve as a strategic advisor to the President, sharpening problem-solving approaches, clarifying options, and enhancing the quality and speed of decision by-making.
• Amplify the President’s effectiveness by ensuring focus stays on the highest-impact opportunities and by removing operational friction across the system.
• Represent the President in key forums, escalating only decisions that require direct executive judgment.

What You’ll Bring

• 12+ years of progressive experience in GTM strategy, management consulting, product strategy, CX leadership, marketing operation