Senior Specialist, Global Learning Management System (Contract to Hire)

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com

Job Summary / Scope: 

The Senior Specialist, Global Learning Management System oversees the management, development, and support of the enterprise wide LMS, including system administration and support, content management, user management, basic system configuration, reporting, user training, internal processes and governance, system enhancements, and vendor management.  The Senior Specialist, Global Learning Management System will collaborate globally across the organization with divisional, regional and functional stakeholders to ensure the LMS meets business needs and supports the delivery of impactful learning and development solutions.  The Senior Specialist, Global Learning Management System is a key member of our Global Talent Management and Organizational Effectiveness Team.   

System Administration and Support: 

Oversee the day-to-day administration and maintenance of the Global Learning Management System (LMS), including content management, user management, and reporting, to ensure effective learning delivery.   

Serve as the primary point of contact for all regional / local LMS administrators and other business stakeholders for LMS-related issues.  

Troubleshoot Tier 1 system, navigation, and process questions and issues, provide timely support and guidance, and coordinate with / escalate to the HR Systems Team to resolve more complex (Tier 2) technical matters. 

Track and delegate training and reporting requests to appropriate regional/local LMS administrator or learning owner. 

Audit system activities and data to ensure consistency, relevance, effectiveness, and compliance with established processes from a global perspective.  Implement appropriate corrections and remedies and / or works through the appropriate regional / local LMS administrator to resolve. 

Ensure that the Global LMS is up to date and aligned with best practices. 

Governance and Content Management: 

Manage the overall picture of learning catalogs, integrated content, and communities within the system to ensure effectiveness and relevance. 

Ensure appropriate mapping of new and existing learning content within the LMS to internal competencies and skills to enable effective system performance. 

Provide oversight for regional / local LMS administrators and internal Learning Owners to ensure that high-quality, relevant learning content is included within the LMS. 

Create and manage learning resources, activities, assessments, instructors, courses and learning paths to support organizational learning needs.   

Create and upload SCORM content. 

User Management and Learning Assignments: 

Create and manage global learning assignments / enrollments to support learning needs as well as monitor learning progress and completions. 

Reporting and Analytics: 

Use dashboards and reports to evaluate achievement of learning goals and generate detailed reports on user engagement, learner performance, learning completion rates, and learning effectiveness, etc.  

Analyze data to identify trends and make recommendations for improving effectiveness and utilization of the LMS. 

Partner with People Analytics Team on creation of custom dashboard and analytics. 

Project Management: 

Partner with the HR Systems and other business departments to lead LMS-related projects and initiatives to support system enhancements, integrations, and customizations. 

Manage project timelines, resources, and deliverables related to LMS projects and initiatives to ensure effective and timely delivery. 

Training, Processes and Governance: 

Develop user guides, job aids, tutorials, training, and other educational materials to support effective and compliant use of the LMS. 

Create and manage internal processes, governance, and documentation to support effective and compliant system administration and utilization. 

Provide and promote the use of branding gui