Product Owner – CareScout/USLI Agent Portal

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Product Owner – CareScout/USLI Agent Portal    

POSITION LOCATION

This position is available to Virginia residents as Richmond, Virginia hybrid/in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

YOUR ROLE

As a Product Owner, you will focus on enhancing the agent experience, which directly impacts the customer experience. You will manage the agent self-service portal, enabling licensed agents and their teams to complete key transactions such as accessing policy information, submitting applications, and reviewing commission statements. This role requires strong collaboration with IT, PMO, and cross-functional teams using Agile/Scrum methodologies to deliver intuitive, empowering digital experiences. Success depends on your ability to influence and align stakeholders across the organization to achieve shared goals.

What you will be doing

• Build strong partnerships across Technology, Marketing, Operations, Sales, Legal, and other stakeholders.
• Advocate for a seamless, customer-centric experience across digital journeys.
• Maintain and prioritize a transparent product backlog with clear acceptance criteria.
• Ensure two sprints of refined stories are consistently ready for development.
• Translate business requirements into actionable user stories.
• Partner with UX Research and Product Design teams to optimize customer journeys.
• Track project status and report progress to leadership.
• Ensure compliance with legal, security, and industry best practices.
• Analyze voice of the customer feedback loops to identify product optimization opportunities to action with your agile team
• Facilitate requirement gathering workshops with stakeholders and at times customers

What you bring

• Bachelor’s degree in Business, Marketing, or related field
• 4–5 years of experience in developing and executing digital capabilities, with the ability to lead and influence others across teams within Scrum/Agile frameworks.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication and influencing abilities across all levels.
• Experience managing multiple projects and priorities.

• MBA or equivalent advanced degree a plus.
• Experience working with or as a business systems analyst preferred.
• eCommerce product management experience with UX optimization focus a plus.