Senior Manager, Strategy & Operations - Product

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

The Strategy & Operations team serves as the “API” through which company strategy, ways of working, and culture are transmitted to our departments. Your responsibilities will span both departmental strategy and operations, including framework development, project planning, financial modeling, research, and analysis. This role positions you at the very heart of the business, collaborating closely with Strategy & Operations peers, as well as with company and departmental leadership. This is an exceptional opportunity for a gritty, entrepreneurial problem solver able to toggle between strategy and execution. This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech. 

As the Strategy & Operations lead deployed to our Product organization, you’ll help drive Flex’s long-range roadmap, ensuring tight execution and providing visibility for collaborators up and downstream of new product releases. In partnership with our Chief Product Officer, you’ll build and manage the right rituals to ensure alignment of goals, milestones, and projections/budget with our Executive Team, Finance, and close partners in Engineering. This role is an excellent opportunity for those interested in learning first-hand how Product-driven organizations operate and scale. 

What You’ll Do

• Partner with your department leader (Chief Product Officer) to set long-range strategy and translate it into tangible near-term goals and frameworks that ensure tight execution
• Work with the CPO on special projects, owning the end-to-end process from strategy development through cross-functional execution
• Provide research and analytical decision support, presenting clear recommendations and framing relevant trade-offs
• Continuously improve processes, streamline collaboration, and identify ways to proactively optimize costs
• Review, design, and help drive improvements to team structure to address knowledge and skill gaps in view of business needs
• Distill progress into executive-facing monthly memos, facilitating the review meetings to ensure the right strategic conversations are had
• Communicate effectively with senior stakeholders, navigating complex problem sets with agility
• Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate

Who You Are

• Ideally 5+ years of relevant work experience (e.g., investment banking, management consulting, start-up role in strategy, strategic finance, biz ops, or chief of staff function) 
• Direct work (or advisory experience) with a high-growth tech/fintech company preferred
• Entrepreneurial - finds the messiness of 0-to-1 building exhilarating 
• Strong conceptual facility; extremely fast thinker
• Comfort “fog sculpting,” making amorphous projects tractable 
• Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
• Ability to thrive in a fast-paced (and at times chaotic) environment 
• Strong bias for action 
• Obsessive attention to detail; high bar for your own work product 
• Superior communication skills (e.g., memos, verbal presentations)
• Advanced financial modeling skills

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $196,000 - $213,000. For all other states, the base salary pay range will be $176,000 - $190,000.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive cul