Experienced Bilingual Automotive Service Advisor

Description

We are now under new leadership at Jim Shorkey Nissan!  We are looking for a bilingual (English/Spanish) experienced automotive service advisor to join our team!

Applicants must be driven professionals with the ability to Motivate, Train, Develop, Communicate, and Grow a High Volume Service Department!

Responsibilities:

• Ensure that customers receive prompt, courteous, and effective service
• Drive the sale of technicians time to meet department's sales forecast
• Keep customer informed on completion times, service expenses, and possible changes
• Ensure customer has a positive dealership experience while maintaining industry required survey scores.
• Clear communication with customers regarding the results of their multi-point vehicle inspection Ability to Confidently Communicate with Customers, Technicians, Parts advisors, and other staff
• Ability to be professional, confident, and collective on the phone
• Must keep up to date with Factory certification requirements
• Basic Computer Skills, with the ability and willingness to learn our system and process 

We are in the process of building our foundation team and are looking for team members that want personal growth

• Fun and supportive family run business where you are treated and respected like family and not a number.
• Flexible schedules to ensure proper work life balance. We believe in work hard / play hard.
• It is important to us that YOU have our support in your personal, family and hobby time.
• We have fun inner company events with all departments, we are one team.
• Complimentary Saturday lunch, exclusive family, and personal car deals.
• Supportive Management team, Shop Foreman and senior technicians that want their team members succeeding.
• Complimentary annual boot replacement.

Other Benefits:

• Advancement Opportunity 
• Positive Work Environment 
• Medical, Dental, Vision, HSA/FSA, Life, and Disability Insurance 
• 401K plan + Match
• Paid Vacation 
• No Sundays
• Employee Discount 
• Paid Company Issued Uniforms 

Requirements

• Must be bilingual in Spanish
• Possess phone skills for both employee and customer interactions
• Have basic computer skills. Training will be provided for necessary programs.
• Be organized, professional and courteous
• Be committed to 100% customer satisfaction
• You must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.
• Bachelor's degree or multiple years of experience working in the automotive service industry. This is because the role of the service advisor requires a comprehensive knowledge of automotive parts and engineering