Mass Spectrometry Service Associate

Mass Spectrometry Service Associate

Location: Boston, MA

Salary: $84,000 - $86,500 per year

 

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Shimadzu Scientific Instruments is seeking a Mass Spectrometry Service Associate to join our team and play a key role in maintaining, repairing, and installing our Mass Spectrometry and related products. This position provides an exciting opportunity to build your technical skills and gain hands-on experience working with cutting-edge scientific equipment. 

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Perform repairs, maintenance, and installations of Shimadzu Mass Spectrometry products at customer locations within your assigned region.
• Assist in developing and implementing preventative maintenance procedures for Shimadzu products.
• Manage repair parts inventory in accordance with Shimadzu policies and guidelines.
• Provide technical support to customers and internal teams via phone, email, and other communication channels.
• Assist with the timely repair of instruments returned to the Regional Service Center.
• Collaborate with senior personnel for on-the-job training and development of your technical expertise.
• Submit all required documentation and reports accurately and on time.

 

EDUCATION AND QUALIFICATIONS:

• A bachelor’s degree in Chemistry or a closely related field is required.
• Strong problem-solving skills and a desire to work with advanced scientific instruments.
• Excellent communication skills, both verbal and written.
• Ability to learn quickly and apply technical knowledge to practical situations.
• Ability to work independently and as part of a team.
• Willingness to travel as needed to support customers and participate in training.
• Technical or mechanical background is a plus, but we are also open to candidates who are eager to learn and grow in this field.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

 

Compensation & Benefits:

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal d