Sr. Product Manager II, Personalization

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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We are seeking a results-driven Sr. Product Manager II, Personalization to bring our Anticipatory Banking strategy to life by leveraging account holder data to deliver hyper-personalized solutions that drive meaningful outcomes for both online banking users and financial institutions. This role will focus on transforming user activity, transaction, and profile data into actionable insights, orchestrating experiences that anticipate needs, improve engagement, and strengthen FI relationships. The ideal candidate will have deep expertise in data-driven product management, personalization frameworks, and digital banking, with a passion for creating experiences that turn data into value.

Key Responsibilities & Duties

• Translate Anticipatory Banking concepts into clear features, user journeys, and product capabilities that enable hyper-personalized digital experiences.

• Partner with data science, analytics, and engineering teams to harness behavioral, transactional, and contextual data for predictive and real-time personalization.

• Prioritize features such as next-best-action recommendations, micro-moments, targeted offers, and dynamic content—ensuring alignment with product vision and measurable business outcomes.

• Focus on outcomes like deposit growth, primacy, wallet share, and user engagement, aligning product work to FI goals and user value.

• Map and optimize digital moments that matter (onboarding, account activation, fraud prevention, financial wellness, money-in-motion events, etc.), ensuring personalized engagement across them.

• Collaborate with developers, designers, data scientists, and QA engineers to deliver high-quality personalization features in an Agile environment.

• Partner with internal teams and external fintechs to embed personalization into payments, servicing, and partner marketplace experiences.

• Communicate the vision, value, and outcomes of personalization initiatives to stakeholders, clients, and leadership.

• Define KPIs such as engagement lift, digital adoption, NPS improvement, and FI revenue impact; analyze results to continuously refine personalization capabilities.

• Monitor market developments in personalization, open banking, AI, and digital engagement to inform roadmap and strategy.

• Work with customers and subject matter experts to capture and document business requirements and translate business and technical requirements for engineering.

• Define user stories, acceptance criteria, and ensure clear communication of requirements to the development team.

• Own and manage the product backlog, ensuring it is well-organized, prioritized, and aligned with the product roadmap and business objectives.

• Continuously refine and adjust priorities based on customer feedback, business needs, and technical feasibility.

• Lead a cross-functional Scrum team, including developers, designers, and QA engineers, to deliver high-quality releases.

• Serve as the primary point of contact between stakeholders and the Scrum team to facilitate communication and collaboration.