Senior Lead, HR Change Management

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Senior Lead, HR Change Management plays a pivotal role in driving and supporting change management for global HR Transformation projects and initiatives. This position is crucial in ensuring the successful adoption and sustainability of HR process changes, system rollouts, and related organizational transformations. Reporting directly to the Director, HR Change & Transformation, this role collaborates closely with senior HR leaders, transformation teams, communications, and other key stakeholders. The Senior Lead is responsible for creating and driving change management plans, tracking milestones, identifying and addressing risks and issues, and providing comprehensive status reports. They independently transform program outputs into actionable enablement plans, support the creation of presentation deliverables, and ensure active and visible sponsorship from leaders.

Required Skills, Experience and Circumstances:

• Collaborates with senior HR leaders to ensure the effective implementation of changes to technology processes, priorities, and initiatives.

• Develops and executes comprehensive change management strategies, governance, and implementation across assigned technology and program initiatives for HR.

• Fosters strong relationships with key stakeholders.

• Demonstrates a results-oriented approach with a sense of urgency and accountability to drive business value through successful change adoption, supported by formal KPIs and measured outcomes.

• Utilizes a disciplined project management approach to oversee change management projects.

• Works closely with the communications team to prepare for critical events and manage internal and external messaging.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills, Experience and Circumstances:

• Bachelor’s degree or equivalent professional experience required.

• Minimum of 5+ years of experience in Organizational Change Management or similar field, encompassing the full lifecycle of change management and working on large-scale, cross-functional transformations within Human Resources.

• Strong foundation in change management principles, methodologies, and tools, with an emphasis on understanding how people experience change and how change management impacts their experience.

• Project management skills, including the ability to create and execute project plans.

• Human-centric approach to designing and executing change management strategies, with a focus on the user or employee experience.

• Proven track record of creating scalable organizational solutions