Customer Management Coordinator

Job Description

Position Summary

Individual is responsible for the coordination of strategic customer service and warehouse operations. Will establish and maintain strong communication patterns and develop effective troubleshooting skills to ensure a specified territory of distributors and warehouses achieve Constellation sales and operational goals.  

Responsibilities

• Provides strategic customer support to Constellation distributors with standard order management services including adjustments and providing anticipated recoveries. 

• Responds to customer contact, research and addresses inquiries related but not limited to sales orders, inventory, deliveries, quality issues, claims, invoices, pricing, credit terms and proof of delivery. 

• Responds to all requests within 24 hours.

• Consults Constellation distributors on maintaining ideal inventory levels for the purpose of mitigating potential retail out of stocks and aligning demand with CBI expectations.

• Collaborates with Customer Management Analytics group to produce meaningful conversations using data. Utilizes analytical resources to drive ideal wholesaler ordering behavior and distribution center efficiencies.

• Coordinates distribution center operations to meet organizational goals.

• Manages product allocations, when necessary, monitors receipts for accuracy and timeliness.

• Responsible for oversight of distribution center inventory variances. Provides trouble shooting and support for inventory discrepancies and ensures track and trace errors are communicated to the necessary resources. 

• Communicates potential code date risks and ensures risks are captured in bi-weekly department reporting.

• Actively tracks program completion. Works with distributors to ensure weekly programs are being executed and addresses areas of constraint including warehouse delivery and distributor receiving capacity.

• Collaborates with other departmental teams to ensure proper assignment of purchase orders. Contributes to most cost-effective mode of transportation when securing transportation for non-standard shipments. 

• Works closely with Sales division to ensure maximum billings are achieved, distributor inventory risks are communicated, wholesaler ordering discrepancies are resolved and provide solutions for stressed inventory.

• Assures successful execution of new product launches through effective collaboration with field sales and warehouse management.

• Ensures timely ship confirmation and invoicing of shipments to customers. Resolves invoice/shipment discrepancies.

• Performs other duties and responsibilities such as but not limited to special projects, supplier presentations and financial audit requirements.

• Cross-trains with other department personnel as necessary.

• Training for future system and software enhancements.

Minimum Qualifications

• Must have a bachelor’s degree or equivalent work experience.

• Requires well-developed communication, organizational and interpersonal skills.

• Requires a high customer service focus and the ability to problem solve to meet and exceed organizational expectations. 

• Proficiency in Microsoft Word and Excel (or equivalent software) is required.  Must be comfortable working with computers and have the ability to learn new software.  Experience with ERP software preferred. 

• Must be a detail-minded, analytical, deadline-oriented self-starter who has the ability to work under pressure and meet tight deadlines.

• Must be willing to learn and acquire new skills and abilities.

• Must be willing to work overtime when necessary (i.e., late evenings, some Saturdays, etc.)

• Must be willing and able to travel as needed.

Preferred Qualifications

• Experience with supply chain operations and inventory control is preferred.

• Experience with customer services, problem resolution and customer interaction is preferred.

Physical Requirements/Work Environment

Must be at least 21 years of age. Must be able to sit and/or stand for long periods of time and work on a computer for extended periods. Lifting may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location

Chicago Office

Additional Locations

Job Type

Full time

Job Area

Supply Chain

The salary range for this role is:

$26.96 - $38.80

This is the lowest to high