Director, Client Services

Summary

Director Client Services

 

At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Director of Client Services to serve as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company’s strategic goals. Primary role is to provide direction to the planning, management, and oversight of retail client programs in order to drive the achievement of budgeted revenue and margin targets and grow the business through new value propositions, with and through a team of direct and indirect reports. Results will be obtained through effective planning, influence building, and use of resources.

 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

 

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Align and prioritize tactical activities to support strategic sales plans; establish, monitor, and control costs that impact sales margins.
• Target opportunities for growth, support the development of winning proposals and maintain opportunity momentum to expand client revenue.
• Gather and monitor client intelligence, build client executive business relationships, and manage execution readiness and resource alignment.
• Identify and articulate innovative sales practices; configure and align sales portfolios of team members for maximum effectiveness.
• Observe team member behavior to identify strengths, weaknesses, and opportunities for improvement; leverage motivation as a key enabler of client performance.
• Directly manages assigned direct reports; hires, retains, trains, coaches, guides, directs, develops and empowers direct reports using company-wide processes, tools, and resources.

Qualifications:

• Bachelor's Degree or equivalent experience is required; MBA Degree or equivalent job-related experience is preferred
• 10+ years of general leadership experience in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)
• 5+ years of direct sales management experience
• Proven track record in sales
• Previous experience managing 10+ direct reports
• Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary

 

The Director of Client Services serves as the business leader in charge of all client-related services and support activities and provides leadership in the strategic oversight of the Client Services team while providing accountability for the company’s strategic goals. Primary role is to provide direction to the planning, management, and oversight of events and other special projects in order to drive the achievement of budgeted revenue targets and grow the business through new value propositions, with and through a team of direct and indirect reports. Results will be obtained through effective planning, influence building, and use of resources.

 

Essential Job Duties and Responsibilities

 

Managing within the Sales Ecosystem

• Align and prioritize tactical activities to support strategic sales plans
• Establish, monitor, and control costs that impact sales margins
• Ensure accurate forecasting while monitoring performance to metrics; Standard measurements will focus on actual sales, profitability, and growth percentage within the business unit
• Align Client Services, Sales, Creative and Technology resources with opportunities

Create, Maintain, and Protect Accounts

• Target opportunities for growth, support the development of winning proposals, and maintain opportunity momentum to expand client