Cyber Watch Officer

Date Posted:

2024-09-09

Country:

United States of America

Location:

FL807: 640 Roberts Ave, Pensacola FL 640 Roberts Avenue Corry Station, Pensacola, FL, 32511 USA

Position Role Type:

Hybrid

You have been redirected to RTX’s career page as we have recently transitioned from RTX to become a standalone company, which provides us with greater autonomy and opportunities for growth. As a prospective employee of Nightwing, you’ll have the chance to contribute to our continued success and shape the future of our cybersecurity, intelligence, and services offerings.
 

NightWing is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. NightWing is seeking a Cyber Watch Officer to perform a wide variety of technical tasks in support of operations, production and test environments.

Responsibilities include:

Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems.

Provides support for the escalation and communication of status to agency management and internal customers.

Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment.

Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work.

Required Skills:

Must be able to work shift schedule

U.S. Citizenship

Must have an active/current Top Secret clearance with SCI eligibility.

Must be able to obtain DHS Suitability

2+ years of directly relevant experience

Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint

Experience with monitoring system health and status

Experience documenting problems and resolutions through a tracking program

Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users

Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)

Desired Skills:

Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.

Experience working in an Agile environment

Experience with ITIL methodology

Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.

Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.

Experience performing incident response (tiered support model), using an Incident Management System.

Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.

Experience interfacing directly with customer and program management team.

Experience providing status to program management and input to customer status reports.

Required Education:

Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required.

[Four (4) years of experience (for a total of six (6) or more years) may be substituted for a degree.]

 Desired Certifications:

DoD 8570.1-M Compliance at IAT Level I

Information Technology Infrastructure Library (ITIL) certification

Syndeo: 3369

Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation’s most mission impactful initiatives.
When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world’s most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions. 
 
At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
 
Thank you for considering joining us as we embark o