Field Automation Technician

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention? Keep reading.

TechniBlend is seeking a motivated and customer-focused professional to join our Technical Service Group. In this role, you will deliver hands-on field support while also assisting with automation and control system needs. You’ll work directly with customers, manage multiple projects, and travel to facilities to service and troubleshoot equipment, ensure proper system performance, and support new installations.

This position requires a solid understanding of automation systems, PLCs, and HMIs, with the ability to apply that knowledge in real-world settings. You’ll collaborate with cross-functional teams to meet project requirements, support the design and implementation of control strategies, and help integrate systems into customer operations. Along the way, you’ll contribute to continuous improvement initiatives, maintain strong communication with customers, and help drive service success that improves satisfaction, retention, and overall profitability.

Are you passionate about this work?

• Program PLCs (Programmable Logic Controllers), HMIs (Human-Machine Interfaces), and other control devices using industry-standard programming languages (e.g., ladder logic, structured text).
• Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
• Support TechniBlend (OEM) equipment and systems at customer production facilities.
• Diagnose and troubleshoot technical errors with equipment and determine proper
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
• Perform modifications, upgrades and routine maintenance to existing equipment to meet customer needs and requirements.
• Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations.
• Stay updated on advancements in control systems, both independently and in collaboration with other engineering teams.
• Work well with customers and fellow technical service and engineering personnel.
• Provide training to the customer staff on equipment operation.
• Produce timely, accurate and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.
• Ability to manage travel and expenses through expense management software while following company policies.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

 If this sounds like you, we want to connect!

• Proven field service and technical service experience and aptitude
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Willingness to travel up to 70% of the time (primarily domestic / USA)
• Ability to work extended hours and weekends
• Able to effectively organize, schedule, and carry out work assignments with minimal supervision
• Hand-on experience with hardware/software integration and troubleshooting of control systems.
• Read and interpret