Senior Manager - Early Careers Programs Strategy and Innovation, Workforce Strategy, Technology Business Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Workforce Strategy (WFS) team within the Technology Business Enablement (TBE) organization helps American Express align its technology workforce with enterprise needs. The team serves as a strategic advisory partner to senior technology leadership providing Enterprise Technology Services (ETS), ensuring the right talent is available at the right place, time and within optimized global cost structure to support technology portfolio demand. WFS collaborates with ETS Portfolio, ETS Finance, Talent Acquisition, Global Real Estate, Technology Vendor Management and other enterprise partners to deliver forward-looking, data-driven insights on workforce planning, organizational design, and location strategy - enabling coordinated decisions that support scalable growth and long-term business outcomes.

The Senior Manager, Early Careers Programs Strategy & Innovation will play a key role in shaping the future of early talent by embedding AI-driven innovation, enhancing program strategy, and modernizing recruiting and training experiences to align with the rapidly evolving technology landscape. This role will work closely with internal stakeholders across Talent Acquisition, Developer Experience, and Technology leadership to drive transformation across the end-to-end early careers lifecycle.

How will you make an impact in this role?

The Senior Manager, Early Careers Programs Strategy & Innovation will be responsible for advancing the strategy and execution of Early Careers Programs through AI innovation, operational excellence, and forward-looking program design. This includes driving AI-enabled solutions, enhancing recruiting and assessment practices for an AI-first workforce, evolving technical training in partnership with key stakeholders, and more.

Responsibilities:

•        Drive forward the ETS Early Careers Programs (ECP) strategy with a focus on integrating AI and emerging technologies into program design, delivery, and operations

•        Lead AI innovation across ECP, including the development and deployment of custom GPTs, automation solutions, and process improvements to enhance scalability, efficiency, and participant experience

•        Identify and prioritize high-impact AI use cases across recruiting, program management, and learning experiences; translate ideas into actionable roadmaps and measurable outcomes

•        Evolve ECP recruiting operations to align with an AI-enabled workforce, including redesigning recruiting materials, interview frameworks, and technical assessments to reflect modern engineering and AI skillsets

•        Partner with Talent Acquisition and technology stakeholders to modernize hiring practices, ensuring alignment with enterprise technology priorities and future skill demands

•        Work with internal stakeholders to co-create and