Technical Service Rep

LET’S TALK ABOUT DUTIES AND RESPONSIBILITIES

In this role, you will:

• Gather and interpret facts related to non-conformances from multiple sources
• Analyze and distribute quality-related data to aid in identifying improvement opportunities
• Communicate internally and directly with customers and vendors to disposition material and get timely resolution
• Alert leadership and staff of issues that could adversely affect customers
• Audit and review quality data according to existing documents and procedures
• Provide context regarding financial impact and effect on customers/vendors for all quality issues
• Complete customer-required quality documents and processes
• Enter, verify and maintain quality-related information and transactions in multiple sources, including our ERP
• Develop a resolution plan, assign required tasks and follow through to make sure results are achieved

THIS ROLE MIGHT BE A FIT IF YOU:

• Enjoy a challenge. You push yourself to improve and grow, learning from your failures and experiencing satisfaction in gains hard won
• Take ownership of your role and can work independently
• Thrive on variety and a fast-paced environment
• Follow through to the end. You know how to persist through obstacles and stay motivated when you need to grind.
• Communicate effectively with different audiences
• Accurately manage high-detail tasks in large volume
• Have a strong sense of urgency and bias to action. You are ready to roll up your sleeves and dig in – now.
• Keep yourself organized on multiple projects, comfortably adapting to changing priorities
• Possess strong math skills

QUALIFICATIONS:

• High school diploma and 5+ years’ experience in Operations, Supply Chain, Purchasing or Quality OR Bachelor’s degree in related technical, business or engineering 
• Proficiency in Microsoft Office applications Outlook, Word, and Excel. Intermediate Excel skills including Pivot Tables and VLOOKUP strongly preferred.
• Prior metals industry experience preferred

SPHERE OF INTERACTION

This role includes interaction with all staff and leadership as well as:

• Customers
• Vendors

SUPERVISORY RESPONSIBILITIES                                                   

This position has no supervisory responsibility.