Behavioral Health Case Manager III, NV 988 - After Hours

Anticipated End Date:

2025-12-27

Position Title:

Behavioral Health Case Manager III, NV 988 - After Hours

Job Description:

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

Behavioral Health Case Manager III, NV Crisis 988
Location: 9133 W Russell Rd., Las Vegas, NV 89148

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Schedule: We have 2 shifts available early morning and mid afternoon start times; including weekends

We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, shifts include weekends and holidays.

Training will be conducted Monday-Friday 8:00am-4:30pm PST for 3 weeks.

The Behavioral Health Case Manager III is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

How you will make an impact:

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Serves as a key resource and mentor to Clinical & Referral Specialists.
• Assists with more complex cases & calls.
• Will provide clinical consults on cases when no BH Manager is available on shift.
• Performs safety screenings and assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services, and natural support systems.
• Completes other projects and tasks as assigned by BH Manager.
• Assist in mentoring and developing new team members as assigned.
• Assist in developing and maintains resource and referral database.

Minimum Requirements:

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 4 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
• Current active unrestricted independent clinical Nevada license such as RN LCSW  LCPC (as allowed by applicable state laws)  LMFT or Clinical Psychologist to practice as a health professional within the scope of licensure in Nevada is required.
• Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders required.
• Managed care experience required.

Preferred Skills, Capabilities and Experiences:

• Licensed Alcohol and Drug Counselor is strongly preferred.
• Call center experience is strongly preferred.
• Crisis related experience is strongly preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $77,364 to $116,046

Location: Nevada

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Compa