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The Director, Key Accounts Management is responsible for leading a national team of Senior Client Executives who manages, retains and grows membership within existing accounts with 1000+ lives. They directly manage business relationships with employer group clients, their brokers, agents and consultants nationally.

The Director, Key Accounts Management is responsible for leading a national team of Senior Client Executives who manages, retains and grows membership within existing accounts with 1000+ lives.  They directly manage business relationships with employer group clients, their brokers, agents and consultants nationally.

Job Responsibilities  

• Leads a national Account management team responsible for the retention of Humana’s largest clients (1000+ ): developing proposals, negotiating and managing agreements. 
• Develops and oversees customer retention initiatives and activities for the team’s assigned book of business. 
• Works with internal business areas to prepare and deliver renewal offers annually for clients in their assigned book of business.
• Partners with Sales Executives to cross-sell products into current book of business. 
• Works closely with brokers and consultants to deliver superior service.  
• Partners closely with Market Presidents and Market VPs on broker relationships and accounts within their geography. 
• Guides team to investigate, analyze, and develop creative solutions to client specific problems related to systems, claims, networks, providers, eligibility, ID cards, billing and banking arrangements, etc. 
• Support the development and implementation of national and local strategies, programs or large-scale projects. Coordinate, support and work closely with market leadership to ensure full alignment with goals and objectives. 
• Works collaboratively with various functional areas including Sales, Underwriting, Finance, Account Installation, Network and Account Service to meet department objectives. 
• Clearly and consistently, track metrics and goals in order to influence improvement and positive results. 
• Ensure timely delivery of customer communication, contracts and reporting.  
• Identify and communicate the need for improvements in Humana’s products and services. 
• Deep understanding of market dynamics: competition, influencers, trends, history. 
• Understands and communicates national and local strategies, goals, initiatives, process updates and operating principles. 
• Develop team in key areas such as presentation skills, relationship management, reporting, analytics, implementation and local market dynamics. 
• Oversees the identification of member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. 
• Oversee the education, engagement, and activation duties for client groups for and segments.  

Use your skills to make an impact
 

Requirements: 

• 8+ years’ consultative selling experience in Employee Benefits Sales or Account Management, of which 2+  years managing a sales or account management team. 
• Demonstrated ability in building relationships with brokers, consultants, and employer groups. 
• Deep knowledge of the health insurance industry 
• Understanding of competitive landscape in local market. 
• Excellent communication and presentation skills. 
• Ability to collaborate in a positive manner. 
• Bachelor’s degree 
• Active life and health license 
• Travel: ~50% travel 

Additional Information

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

·       Satellite, cellular and microwave connection can be used only if approved by leadership

·       Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

·       Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

·       Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.