Security Clearance required:

No clearance required

Do you want to make a difference? 
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team 
The Cognosante Enrollment Assistance Program (EAP) contracts with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and insurance Oversight (CCIIO) and supports outreach and enrollment in multiple states to ensure continuity of coverage for Federally-facilitated Marketplace (FFM) consumers impacted by the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE) or annual Medicaid and Children’s Health Insurance Program (CHIP) redetermination process.
 
What is the position? 
The Bilingual Spanish Enrollment Assister will play a key role on the EAP and will be trained and certified to conduct targeted outreach to impacted consumers in population centers identified by CMS. Our Enrollment Assisters help consumers navigate to obtain eligibility determinations and plan selections, and to enroll consumers in qualified health plans to maintain coverage.
 
What will I get to do?  

• Enrollment Assisters provide remote direct consumer outreach support by making outbound and receiving inbound telephone calls, sending and receiving emails, text messages, and setting up virtual and in-person appointments for individuals and families. In addition, the Enrollment Assister provides in-person assistance by attending enrollment events and health fairs.
• Assist consumers with all aspects of the enrollment and/or renewal processes for Marketplace and/or Medicaid applications including:
  • Profile creation and update
  • Explanation of Eligibility Determination
  • Plan Comparisons
  • Walking through the enrollment process with the consumer, including data input if necessary
  • Escalating or referring to other departments or state agencies as applicable
• Ensure all project-identified, state and federal regulations, processes, policies, and procedures are executed and followed as applicable.
• Successfully participate in a hybrid work structure that includes remote work from home AND attendance at local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach assistance.
• Represent CMS and Cognosante within the local community in a professional manner.
• Provide accurate and timely documentation of daily activities and results.
• Analyze the needs of the consumer with strong interpersonal skills and use of probing questions.
• Escalate issues related to the consumer or tools when appropriate.
• Other additional duties as assigned by program leadership.

 
What qualifications do I need? 

(Candidates who do not meet the required qualifications will not be considered.)

• The successful candidate will be expected to:
  • Pass a background check as required for certification
  • Successfully complete mandatory training and certification requirements within the allotted timeframe
  • Complete additional state registration, certifications, or background checks (depending on state of residence or state law) prior to performing any job duties
  • Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers
  • Be available to work flexible/nontraditional hours, including evenings and weekends
  • Participate in some reimbursed in-state and local travel for Community Events
• High school diploma or GED.
• Minimum of 2 years of experience in customer service, call center or in related public facing positions.
• Bilingual – Demonstrate the ability to communicate in Spanish, both orally and written, to and from English.  Other languages considered may include Portuguese, French, Chinese, Haitian Creole.
• Maintain a distraction-free, dedicated workspace, with reliable high-speed internet. Minimum requirements 25 Mbps download and 3 Mbps upload speeds. (NO public Wi Fi allowed without Cognosante VPN access)
• Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, MS Teams, customer rel