Staff Software Engineer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

We're looking for a Staff Site Reliability Engineer (SRE) to join our Platform Engineering team that enables feature teams to own and operate their services end-to-end. You'll work on building the standards, frameworks, and self-service capabilities that make engineering teams autonomous while maintaining enterprise-grade reliability and security. 

Our Platform SRE team focuses on creating the systems and processes that scale engineering excellence—from incident response frameworks and technical standards to documentation and tooling that eliminates support dependencies. You'll collaborate with feature teams as an expert advisor and standard-setter, helping them build operational maturity while maintaining oversight of our multi-tenant, multi-cloud infrastructure. 

This is a high-impact role perfect for someone who enjoys building systems that empower other engineers and wants to shape how platform engineering operates at scale. 

Responsibilities: 

• Early Partnership (25%) - Review RFCs and PRDs to prevent downstream issues, provide architectural guidance during planning phases 

• Self-Service Enablement (25%) - Create documentation, knowledge bases, and tooling that eliminate support dependencies 

• Incident Excellence (20%) - Design incident response frameworks, escalation procedures, and comprehensive playbooks that teams can self-execute 

• Standards & Architecture (20%) - Define technical standards, operational frameworks, and service readiness criteria that enable team autonomy 

• Service Ownership Coaching (10%) - Guide teams through ownership maturity, scorecard compliance, and operational best practices 

• Maintain multi-tenant, multi-cloud infrastructure while building the systems that make your expertise scalable 

Requirements: 

• 10+ years in DevOps/SRE roles with proven experience transforming operational models 

• Production Excellence - Deep incident management, RCA processes, and on-call system design experience 

• Cloud & Infrastructure - Expert-level AWS, Kubernetes, Infrastructure as Code (Terraform), cost optimization 

• Standards & Documentation - Strong technical writing skills, ability to create comprehensive operational procedures 

• Architecture & Planning - Experience with RFC/PRD review processes, API design patterns, service architecture 

• Collaboration & Coaching - Track record of enabling team capabilities rather than doing work for teams 

• Proficiency in scripting (Go, Python, Bash, etc.) and CI/CD systems 

• Strong bias toward simple solutions and systems thinking approach 

Nice to Haves: 

• AWS Solutions Architect Professional or relevant certifications (GCP, Azure, etc.) 

• Experience leading organizational transformation initiatives 

• Kubernetes certifications (CKA, CKAD, CKS) 

• Background in service ownership models and platform engineering 

Why You'll Love This Role: 

•  Drive our ongoing transformation from reactive support to strategic platform engineering partnership  

• Accelerate our standards framework that's enabling engineering teams across the organization to operate independently  

• Scale our self-service capabilities that are already reducing support escalations and increasing team velocity  

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