Information Architect 3, User Experience

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We’re seeking a seasoned Information Architect to lead user-centered design initiatives across a range of digital experiences. In this role, you’ll be responsible for shaping intuitive, engaging, and accessible user experiences through research, strategy, and design. You’ll collaborate with cross-functional teams to ensure our websites and applications meet user needs while aligning with business goals and brand standards.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

• Serves as an expert consultant during the detailed design phase by reviewing interaction design, copy and visual design for usability best practices.
• Designs, leads and analyzes user research and usability testing initiatives. Plans, facilitates and manages usability evaluations.
• Strategizes with client and team regarding task analysis and task completion user flows.
• Articulates user experience issues/concerns and overall design principles to team members and clients. Ability to synthesize and communicate the implications of user research findings and business requirements, as well as conceptualize the structure and functionality of the user experience design.
• Participates in client discover sessions and assists in defining business requirements, discovering user personas/archetypes and interpreting user goals/priorities.
• Conducts audits of existing systems and web sites, based on clarity and usability best practices and prepares reports of findings and improvement recommendations.
• Develops standards, methodologies and repeatable processes for delivery of user experience services. Creates content hierarchies, site maps and navigational models that are aligned with the defined and/or expected user experience and business requirements.
• Strong background in user interface design and development with proven ability to create functional and usable interfaces, as well as good diagramming skills and information design experience developing deliverables and documentation to communicate the user experience design elements, flows, interaction and functionalities.
• Translates concepts into interactive experiences through the design and/or implementation of web site architectures. Collaborates with designers on visual comps and provides input from an information architecture perspective.
• Analytical problem-solving skills, excellent writing and presentation skills with experience in outlining functional specifications and content requirements (concurrently with interface design) based on content inventories, task analysis, card sorting exercises and other user experience design techniques.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications:

• 5-7 years of experience in user-centered design, including user research, usability testing, and interaction design.

• Familiarity with Cable infrastructure

• Experience building and managing design systems

• Proficiency in UX tools such as Axure, Figma, Sketch, Adobe XD, and usability testing platforms.

• Strong analytical and problem-solving skills with ability to translate research and business requirements into intuitive user flows and wireframes.
• Excellent communication and presentation skills; able to articulate design decisions and research findings to cross-functional teams.
• Bachelor’s degree in Human-Computer Interaction, Inf