Senior Manager, Software Engineering

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Senior Manager, Software Engineering, is responsible for leading and managing one or more software engineering teams while overseeing the design, development, and implementation of current and future state engineering technologies. The Senior Manager owns the success of their software engineering team's product delivery, quality, and reliability. The Senior Manager serves as the teams' technical leader, representative, and SME while ensuring good collaboration between their engineering teams and other EHP departments.

II. Job Competencies

• Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
• Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
• Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
• Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
• Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

III. Essential Job Functions

• Responsible for direction, supervision, and coordination of the engineering team for client implementations, upgrades, business driven features, application quality and overall support of delivered products.
• Be a key representative for the team and effectively communicate the design, development, and implementation of software products.
• Oversee the escalation and resolution of high-priority requests to ensure the company’s needs are met professionally and on-time.
• Collaborate with operational owners and leaders to identify new and ongoing enhancements including backlog management and working with Product to build roadmaps.
• Collaborate with architecture, design & data as they develop and continuously improve our internal applications for ingestion, enhancement, modeling, aggregation, and publishing
• Empower team members to identify process improvements, set priorities, and implement best practices and ensuring alignment with PADU.
• Support the implementation of new engineering technology solutions bring ability to make technical decisions as well as dive into the applications.
• Responsibilities for people management including mentoring, coaching, providing clear and achievable goals.
• Effectively handle conflict including finding win/win in situations and avoiding “fanning the flames” and leading by example.
• Ensures products are delivered with full documentation, quality, support plan and monitoring.
• Use an agile mindset to identify, measure, and improve engineering processes including assisting in spring planning and accountability for all d