Product Manager, Expert Services Authoring Systems

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Illinois  - Moline  
Function: Product & Process Management (CA)
Title: Product Manager, Expert Services Authoring Systems - 105505 
Onsite/Remote:Onsite Position

 

  

 

Your Responsibilities

As a Product Manager, Expert Services Authoring Systems for Deere & Company World Headquarters located in Moline, IL, you will be pivotal in achieving our goals for aftermarket growth, efficient dealer service process, increasing service technician capacity, and enhancing the overall ownership experience for John Deere equipment customers. The successful candidate will work on innovative solutions to ensure John Deere dealers and Deere enterprise have a sustainable strategy and set of systems to achieve our standard service job aspirations. This will ensure faster repairs and minimize downtime for our customers. If you're passionate about making a real difference through technology and service process, we encourage you to apply and be part of reshaping the future of aftermarket service at John Deere

Your responsibilities:

• Create product vision, objectives, and prioritized roadmap for standard service job authoring systems for current and future Expert Services authoring applications.
• Create and gain alignment with cross functional teams for feature development and delivery.
• Work with dealers and Deere employees to understand requirements, communicate priorities, and manage the backlog.
• Participate in and/or lead team Agile events (e.g., daily stand-up, sprint planning, sprint review, sprint demos).

VISA Sponsorship is NOT Available for this position

What Skills You Need

• Previous experience working with dealers and end use customers in equipment maintenance, repair, and/or inspection processes.
• Domain knowledge of equipment repair digital tools and dealer service process.
• Experience with standard dealer service jobs authoring and content management.
• Experience with internal technical authoring processes, systems, and teams at John Deere
• Requires working hours outside of normal USA business hours due to teammates in global locations and time zones. Candidate must demonstrate strong time management and schedule planning skills.
• Requires strong demonstrated project management and communication.

What Makes You Stand Out

• Demonstrated ability to work and thrive in ambiguity achieving success.
• Experience working with more than one scrum team.
• Cross team collaboration and proven ability to influence without authority.
• Experience in the usage of Agile development methodologies/tools and experience story mapping and writing user stories.
• Previous projects working globally and managing teamwork across multiple time zones.

 

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelor's degree or equivalent

 

• Working knowledge of the suite of standard jobs tools within Digital Aftermarket and Customer Support

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Empl