Sr.Implementation Consultant

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc 5000 list for four years running. 

Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications, and being recognized as the Leader in Forrester Research’s “The Forrester Wave™: SaaS Recurring Billing Solutions.” To learn more about us, visit. http://billingplatform.com

Description

BillingPlatform is seeking an Implementation Consultant who will perform a role of guiding our customers through their implementation lifecycle. Including driving business requirement discussions, negotiating sign-off, configuring the product, delivering demos, and documenting testing results for various Customer implementations. Daily activities will include leading customer-facing sessions, understanding business requirements and desired business outcomes, driving best practices, building solutions based on system design, working closely with internal team members, and communicating status and issues with internal and external stakeholders.

Responsibilities

• Interact daily with business users to understand business processes and key requirements, proactively working to resolve client issues
• Drive business process redesign conversations, keeping best practices in mind
• Document current and future business process flows
• Create technical documentation, including ERDs, data flow diagrams, and business process flows
• Participate in the creation of clear, concise, and complete functional specifications and requirement documents
• Participate in the analysis of system specifications and use analysis/diagramming tools to represent business/ technical processes
• Perform application configuration, testing, and evaluation to ensure quality and consistency
• Maintain an understanding of third-party systems and cloud integration tools and methods
• Train user personnel in the use of BillingPlatform
• Identify data and system gaps
• Prepare and perform data conversion requirements
• Work directly and effectively with client implementation team
• Assist project managers with documenting and understanding project implementation tasks
• Analyze and update the configuration of the Billing Platform application to address the business requirements
• Lead both in-person and remote sessions with key client stakeholders from business or technical audiences
• Work effectively with onshore and offshore configuration teams

Requirements

• 6-8+ years experience in the field of Business Systems and IT as a functional analyst, ideally implementing Quote-to-Cash and billing solutions (Oracle CC&B, NetSuite, Dynamics CRM, Salesforce, Apttus, etc.)
• Excellent troubleshooting, analysis, and problem-solving skills
• Bachelor's degree in Computer Science, Engineering, Business or closely related field or equivalent experience
• Experience in and an understanding of the billing and monetization landscape
• Ability to effectively prioritize and escalate issues as required
• Excellent written and verbal English communication skills
• Strong experience with business systems, databases, and reporting tools
• Experience in business analysis work related to implementing systems in the Q2C ecosystem
• Ability and willingness to learn new processes and technologies
• Solid organizational skills, including attention to detail, multi-tasking, and working effectively under pressure
• Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel
• Exceptional problem solving and negotiation skills. Ability to successfully negotiate and collaborate with others who may have different skill sets, backgrounds, and posit