Lead Systems Operations Engineer

About this role:

Well Fargo is seeking a highly skilled and forward-thinking Lead Systems Operations Engineer to join our API SRE & Operations team within CTO Platform Services team. This role is ideal for someone passionate about building scalable, resilient, and intelligent infrastructure solutions. You will play a key role in driving automation, reducing operational toil, and enabling self-service capabilities through cutting-edge technologies including Generative AI and Agent development.

In this role, you will:

• Lead complex, large‑scale Systems Operations initiatives and provide high‑level technical consultation
• Drive daily production support for Apigee OPDK and Apigee Hybrid, ensuring platform uptime, stability, and performance
• Manage and maintain core Apigee components (Routers, MPs, MART, Zookeeper, Cassandra, Postgres, runtime infrastructure)
• Lead operational support for IBM DataPower Gateways, including firmware upgrades, domain and service configurations
• Own and resolve P1/P2/P3 high‑severity incidents, including deep technical troubleshooting and rapid mitigation
• Perform detailed Root Cause Analysis (RCA) and drive permanent corrective actions
• Lead communication and coordination during major incidents across cross‑functional teams
• Act as the primary technical liaison between Support, Engineering, Cloud, Network, Security, and Architecture teams
• Support API proxy deployments, shared flows, developer portals, and runtime troubleshooting
• Plan and execute platform upgrades, patching, migrations, and configuration refactoring
• Implement automation and reliability improvements using Ansible, Python, Shell scripting, and IaC
• Establish and maintain observability using tools like Splunk, Grafana, Prometheus, Dynatrace/AppDynamics
• Improve proactive monitoring and alerting to reduce MTTD and MTTR
• Participate in architectural reviews, platform modernization, and API governance initiatives

Required Qualifications

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years supporting Apigee or similar API Management platforms in production environments

• 3+ years supporting Red Hat Enterprise Linux and Kubernetes, with strong experience in OpenShift (OCP)

• 3+ years of experience with Automation & Scripting: Expertise in Ansible Tower, including developing and maintaining playbooks.

Desired Qualifications

• 1+ years of experience with cloud-native architectures, high-availability systems, Cloud & Container Technologies like GCP or Azure and familiarity with Kubernetes

• Experience leveraging observability platforms such as Splunk, ELK, Grafana, Prometheus, AppDynamics

• Experience with Site Reliability Engineering (SRE) practices and production‑grade systems

• Experience with cloud‑native architectures and container platforms (GCP or Azure)

• Strong experience with automation and scripting (Ansible Tower, Python, Unix/Shell)

• Experience implementing Infrastructure‑as‑Code (Terraform, GitOps)

• Experience working in Agile / Scrum environments

• Proven ability to lead cross‑functional initiatives and influence stakeholders

• Strong problem‑solving, communication, and collaboration skills

Job Expectations:

• This position is not eligible for visa sponsorship

• This position offers a hybrid work schedule

• Must be available for on-call support

• Must have flexibility to work ad-hoc shifts when required

Posting End Date: 

11 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which incl