Sr. Director Customer Excellence

Summary

Advantage Unified Commerce is built to be the world’s most effective commerce marketing agency. Webring integration to a layered and siloed landscape, unifying strategy, analytics, creative, media,ecommerce, and trade marketing to unlock commerce potential for some of the world’s best-knownbrands. From Retail Media Networks and social commerce to last-mile delivery and in-store activation, weare everywhere that people shop and buy.

Our Sr. Director, Customer Excellence – Grocery is responsible for developing in-depth knowledge andrelationships with these retailers. Working in lock step Sales, Media, and Marketing teams to deliverretailer-based strategies that inspire, innovate ignite growth for both our Customers and Clients. Aseasoned Shopper Marketing expert, the ideal candidate is well versed in the Omni-channel landscape,retailer nuances and important relationship between sales and marketing. S/he is responsible for leadingthe agency's efforts in driving retail innovation and Shopper Centric Branding that delivers results for ourclients.

 

CORE RESPONSIBILITIES

• Manage a book of business comprised of multiple commerce media clients.
• Lead the partnership management along with Annual Planning Process on behalf of the agency.
• Assist clients in their annual JBP discussions within this retail vertical.
• Deliver ongoing thought leadership to assist clients’ business strategies with key retailers.
• Act as a change agent/impact player from both an internal and external perspective – contributing toboth client and agency performance.
• Lead collaboration across internal and external teams to drive innovation at retail spanning shoppermarketers, sales teams, and insights teams.
• Develop annual business plan, setting short- and long-term strategic courses for growth of assignedbusiness.
• Build strong relationships with both client and retailer while working closely with cross-functionalteams including consumer marketing, trade development, operations, merchandising, and categorymanagers, directors, and buyers.
• Identify opportunities within your assigned retailer and share this learning on an ongoing basis withyour Retail and Client Leadership teams.
• Embrace the new ONE Advantage mission to unify agency resources and embrace a new model forShopper Centric Branding

QUALIFICATIONS

• Bachelor’s degree in advertising, marketing, business, or related field - MBA preferred.
• Minimum of 8 years of marketing or advertising experience with grocery retailers
• Dynamic personality able to effectively engage and influence a variety of audiences.
• A wealth of industry knowledge including current trends, consumer packaged goods and retailerinformation, and business philosophies
• Motivational leadership, inspiring team to deliver top performance every day against assignedbusiness.
• Strategic thinking in the development of Shopper Marketing programs and management of day-to-day business
• Sound decision making skills.
• Passion about business and dissatisfaction with status quo – always thinking of ways toimprove/grow assigned client/business.
• Strong listening skills and attention to detail
• Excellent verbal, written, presentation and interpersonal skills.
• Desire to dig in and do what is needed to get the job done right.
• Some travel is required.

SUPERVISORY RESPONSIBILITIES

• Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wideprocesses, tools and resources
• May delegate work of others and provide guidance, direction and mentoring to indirect reports

TRAVEL AND/OR DRIVING REQUIREMENTS

• Travel is an essential duty and function of this job. Driving is not an essential duty or function of thisjob.
• Travel up to 20%

ADDITIONAL INFORMATION REGARDING JOB DUTIES AND DESCRIPTIONS

Job duties include additional responsibilities as assigned by one’s supervisor or another managerrelated to the position/department. This job description is meant to describe the general nature andlevel of work being performed; it is not intended to be construed as an exhaustive list of allresponsibilities, duties and skills required for the position. AUC reserves the right at any time with orwithout notice to alter or change job responsibilities, reassign, or transfer job position or assignadditional job responsibilities, subject to applicable law. AUC shall provide reasonableaccommodations of known disabilities to enable a qualified applicant or employee to apply foremployment, perform the essential functions of the job, or enjoy the benefits and privileges ofemployment as required by the law.

 

Job Will Remain Open Until Filled

Responsibilities

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