Associate, Admissions Learning and Development

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

The Learning and Development Associate will have the opportunity to support and execute on the training and onboarding plans and solutions for the rapidly growing national Admissions team at Charlie Health. This position will ensure the timely, thorough, and consistent onboarding of all of our admissions and intake team new hires with a goal to have new employees onboarded and in the field as effectively and efficiently as possible.

This position will also support the ongoing staff development needs of the admissions team including helping lead and identify best practices training, clinical overview training, Salesforce Trainings, and other related curricula. This position will work closely with the Sr. Director of Admissions and Admissions Manager team to identify and respond to knowledge gaps, marketplace objections, and challenges to optimize the admissions team and remove barriers to success. This position will also support in conducting training for other internal departments on the roles and needs of the admissions team to ensure cross-functional success.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Assist to develop, implement, and manage training programs -- both ongoing and individual -- for admissions team new hires nationally. This will primarily consist of virtual, training opportunities but may have the opportunity for in person and in-the-field training opportunities
• Assist in editing and maintenance of the admissions onboarding manual. Update and adjust as necessary
• Work with other departments to ensure appropriate cross-functional training between admissions and other clinical and non-clinical functions
• Assist to develop, implement, and manage training programs for existing admissions employees. Determine needs and opportunities through consistent communication with team members and through identifying challenges that can be overcome through knowledge expansion
• Assist with Quality Assurance as needed
• The goal of this position is to help contribute to a high-functioning, world-class admissions team that is able to efficiently and quickly get clients to the care that they deserve.
• Partner with the Business Operations team to collect and analyze data. Make recommendations for team and individual trainings based on trends and opportunities
• Work with the Sr Director of Admissions, Director of Outreach Training, Onboarding & Development, Care Experience, Business Operations, and Executive Leadership to ensure strategies and tactics support business, growth, and mission across departments
• Become a Salesforce Super User to provide training and consultation to the admissions team

Requirements

• Minimum of 6 months+ of sales or relevant behavioral health experience required
• Previous experience in learning and development, training, or a related field preferred
• Highly proficient in Salesforce, G-suite including Google Slides and Zoom
• Ability to create engaging and effective training materials
• Ability to lead training sessions and workshops
• Bachelor's degree preferred
• Work authorized in the United States and native-equivalent or better in English
• Microsoft Office proficiency
• Strong interpersonal, rela