Senior Technology Service Lead - Robotic Process Automation (RPA) - Application Management

<p><span><span><b>Job ID: <b>26935</b></b> </span></span></p> <p> </p> <p><span><span>Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.</span></span></p> <p> </p> <p><span><span>We are looking for a full-time Senior Technology Service Lead to join our Business Process Enablement Service Domain in the primary role as application provider to manage our Robotic Process Automation (RPA) platform. </span></span></p> <p> </p> <p><span><span>Nordea is a place where traditions meet tomorrow. We’re not just a bank; we’re a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry. </span></span></p> <p><br/> <span><span><b>About our team </b> </span></span><br/>  </p> <p><span><span>Meet the Robotic Process Automation (RPA) team. Our role is to manage our Robotic Process Automation (RPA) platform as a trusted partner to our business stakeholders to enable their business RPA developers to create value-adding Robotic Process Automation robots. </span></span></p> <p> </p> <p><span><span><b>What you’ll be doing</b></span></span><br/>  </p> <p><b><span><span>Main responsibilities in this role:</span></span></b></p> <ul> <li><span><span>Manage application lifecycle management, application portfolio rationalization, application capacity, configuration, performance management and budgets</span></span></li> <li><span><span>Manage technical risks, compliance and audit matters within your application portfolio</span></span></li> <li><span><span>Coordinate continuous alignment with our Technology Organization strategy and with common frameworks and standards</span></span></li> <li><span><span>Ensure the application portfolio is managed according to agreed budgets, KPIs and service level agreements</span></span></li> <li><span><span>Collaborate with application owner and product owner to incorporate improvements in our DevOps backlog</span></span></li> </ul> <p> </p> <p><span><span><b>Who you are</b></span></span><br/>  </p> <p><span><span>This is the right role for you if you understand how technology can make a meaningful impact, love solving challenges hands-on and to inspire people to work together. </span></span></p> <p> </p> <p><span><span><b>Your background and skills include:</b></span></span></p> <ul> <li><span><span>3+ years in a similar IT role </span></span></li> <li><span><span>Strong familiarity with ITIL processes and practices </span></span></li> <li><span><span>Proficient in the Microsoft Technology Stack </span></span></li> <li><span><span>Fluent in written and spoken English </span></span></li> </ul> <p><span><span>  </span></span></p> <p><span><span><b>It would be ideal if you also:</b></span></span></p> <ul> <li><span><span>have Robotic Process Automation (RPA) experience </span></span></li> <li><span><span>have experience with the Blue Prism software and automation</span></span></li> </ul> <p> </p> <p><span><span><b>What we offer</b></span></span><br/>  </p> <p><span><span>Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.  </span></span></p> <p> </p> <p><span><span>People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.</span></span></p> <p> </p> <p><span><span><a href="https://www.nordea.com/en/careers/our-culture"><b>A culture</b></a><b> that fosters performance and growth </b>in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.</span></span></p> <p> </p> <p><span><span><a href="https://www.nordea.com/en/careers/life-at-nordea"><b>Hybrid working model</b></a><b> </b>– we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility. </span></span></p> <p> </p> <p><span><span><a href="https://www.nordea.com/en/careers/a-diverse-community"><b>Diversity and inclusion</b></a> are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the <a href="https://www.nordea.com/en/news/its-the-differences-that-make-us-stronger">European Diversity Char