Associate Professional Learning Operations Specialist, Engagement

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Engagement Ops consists of effective communicators who are highly collaborative, creative, and responsive to meet the needs of educators by supporting a successful implementation of Curriculum Associates products through the scheduling of professional learning sessions. Associate Specialists work to build proficiency and expertise within the core functions of their role. As Associate Specialists gain experience within product knowledge and portfolio management the make-up of their scheduling portfolio will adapt with the knowledge and experience gained to support in meeting the business need.

The impact you'll have: 

• Schedule professional learning sessions with individual sites or multi-site district implementations 

• Consistently reach out to educators via email, zoom meetings, and phone calls, maintaining accurate session planning notes to streamline shift handoff to Resource Strategy Ops for assignment and PL Specialist for session planning 

• Supporting accurate record keeping within individual portfolios including updating work types to reflect recommended PL, contact information, and monitoring reconciliation to ensure accurate delivery

•   Working knowledge of regional and national capacity to meet scheduling demands. Must collaborate with Sales, PSMs, and PL Leads within individual portfolio to ensure implementation alignment. This could include implementation meetings or BOY/MOY/EOY to plan unscheduled PL sessions.  

Who we're looking for: 

• Capability to prioritize high volumes of work with intrinsic motivation to meet elevated levels of success.  

• Ability to be strategic and solutions-oriented to engage customers.  Knowledge of CA’s professional learning offerings and products with continued persistence to deepen command of content as content and products evolve.  Develop, adapt, and maintain management systems to support portfolio scheduling by gathering, verifying, interpreting, and acting on account information from various sources.  

• Ability to analyze data to drive scheduling strategies and targeted educator communication to secure buy-in.  

• A foundational understanding of regional and national capacity and certification to meet scheduling demands. 

• Strong listening skills, effective written and verbal communicator able to tailor information to different audiences based on context 

• Highly organized and detail-oriented with ability to leverage multiple data sources to make quick and effective decisions 

• Seeks opportunities to drive continuous improvement and efficiency via systems-focused thinking

• Strong problem-solving skills and confidence; approaches obstacles with solution-oriented mindset, creativity, objectivity, authority, calm, and professionalism 

• Skilled at relationship-building with a relentless service orientation, focused on delivering the best possible outcome to internal and external stakeholders 

Required Education and Experience: 

A minimum of 1 year of experience in a classroom setting and/or in edtech in an educator-facing role Familiarity with the K-12 education landscape, with a high-level understanding of adult learning best practices Experience in working in a high-volume operations setting bachelor’s degree, or equivalent experience, required

Pay Range: This role’s range is $37,875 - 59,375. The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.