Account Manager

Description

The Account Manager will be responsible for maintaining and growing relationships with current clients while seeking opportunities to expand our customer base. This role requires a proactive approach to account management, with responsibilities spanning client relationship management, solution selling, and customer support. The position entails up to 10% travel to client sites or industry events as needed.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with existing customers, ensuring their satisfaction and loyalty.
• New Business Development: Identify and pursue new business opportunities within assigned territories and industries.
• Consultative Selling: Understand customer needs and propose solutions that align with their thermal processing requirements.
• Cross-functional collaboration: Work closely with engineering, production, and customer service teams to effectively deliver solutions and resolve client issues.
• Account Strategy and Planning: Develop strategic account plans to drive revenue growth and meet company sales objectives.
• Reporting & CRM Management: Maintain accurate records of client interactions, opportunities, and forecasted sales in the CRM system.
• Product Knowledge: Gain and maintain a deep understanding of Thermcraft’s products and services to effectively communicate value propositions to clients.

Requirements

• Education: Bachelor’s degree in Business, Engineering, or a related field preferred.
• Experience: 3+ years of account management or sales experience, ideally within manufacturing, engineering, or industrial sectors.

Skills:

• Strong interpersonal and communication skills.
• Ability to understand technical specifications and apply consultative selling techniques.
• Proficiency in CRM software and Microsoft Office Suite.
• Self-motivated, results-oriented, and able to work independently.

Benefits: We offer competitive salaries, plus a competitive benefits package, which includes:

• Retirement Plan 100% company funded (ESOP)
• 401(k) with match
• Health Insurance – choice of plans depending on your needs
• Dental
• Vision
• Paid Holidays
• PTO
• Referral program
• Tuition Reimbursement

Core Values:

• Do Right - Always!
• Customer Centric Teamwork
• Get it Done! - Well and Timely
• Drama Free Work Environment
• Be Smart, Grow & Learn, Stay Smart

Thermcraft is an EOE, including disability / vets