Business Operations Manager

Salary: up to $90,000

Key Responsibilities

• Analyze workload distribution across teams to ensure balanced staffing and operational efficiency, minimizing bottlenecks in critical processes.
• Lead ERP implementation and optimization initiatives to streamline business operations, enhance scalability, and improve overall resource utilization.
• Evaluate staffing needs, implement data-driven scheduling, and ensure alignment with operational goals to enhance productivity and customer satisfaction.
• Improve the customer service experience by optimizing call center operations using trend analysis and data-driven strategies to improve efficiency and outcomes.
• Assess current business processes, identify areas for improvement, and implement solutions that enhance enterprise-wide effectiveness.
• Perform advanced sales and revenue analyses to identify customer insights, trends, and growth opportunities.
• Leverage tools like Power BI, Tableau, and advanced Excel to generate actionable insights and communicate them effectively to stakeholders.
• Develop and manage project plans, monitor performance, and ensure timely delivery of projects that align with enterprise objectives.
• Act as a liaison between stakeholders, agents, and leadership to ensure clarity and alignment in day-to-day operations.

Qualifications

• Bachelor’s degree in business, operations, or a related field (MBA preferred).
• Minimum 5+ years in business operations, enterprise systems, or call center management with a strong focus on analytics and process improvement.
• Proficiency in ERP systems, SQL, Power BI, Tableau, and advanced Excel for operational reporting and analysis.
• PMP or CAPM preferred.

General Skills:

• Load Management
• Workflow Optimization.
• Enterprise KPIs
• Budget/resource allocation.
• Critical thinking
• Problem-solving
• Stakeholder influence.
• Enterprise Resource Planning
• Staffing
• Sales and Revenue Analysis
• Data-Driven
• Project Management (Asana, Trello, Monday.com, Clockify)