Enablement Lead, Customer and Partner Support

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.</span></p></div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">We are seeking a highly organized, strategic, and collaborative <strong>Enablement Lead</strong> to support our growing Customer &amp; Partner Support network. This role is responsible for building, optimizing, and delivering the tools, training, and communications that empower our frontline teams, partners, and internal stakeholders to deliver world-class service. The ideal candidate blends strong instructional design expertise with operational understanding, exceptional communication skills, and a passion for enabling others to succeed.</span></p> <h2><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Key Responsibilities</strong></span></h2> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Training, Onboarding &amp; Development</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Design, maintain, and scale training programs across onboarding, upskilling, cross-training, and new product/process launches.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Develop and manage a structured training curriculum, including facilitator guides, e-learning modules, SOPs, assessments, and certification paths.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Partner with operations, quality, and product to identify skill gaps and deliver targeted enablement initiatives.</span></li> </ul> <p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Knowledge Management</span></strong></p> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Own the creation, organization, and governance of the