Customer Service Rep

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

Serve as a single point of contact for Sales and Field Operations for North America Applied Equipment. Contracts from receipt of order to delivery of equipment, providing proactive and supportive solutions via daily interaction with Sales and Field Operations, Manufacturing, Product Management, Marketing, Accounting, and Logistics.

How you will do it:

• Communicate with factories, and field offices to ensure shipments are arranged per the customer’s requirements and to the customer’s satisfaction.
• Monitor orders and expedites factories to prevent delays that would incur additional costs to either the customer or Johnson Controls for late delivery.
• Work with sales to resolve order problems identified by contract engineering or factory order edit departments.
• Follow-up on outstanding hold issues daily to clear as soon as possible and complete processing.
• Issue special shipping instructions to manufacturing plants and third party suppliers.
• Expedite and /or coordinate domestic trucking companies on deliveries to customers.
• Coordinate input of answers or information in IBS comments as received from the factories and / or transport carriers to ensure field office’s questions are answered.
• Maintain and ensure the ongoing accuracy of information in IBS to be used by the factories.
• Reduce the days between product delivery and sales recognition for FOB Destination shipments.
• Review orders configured in YORK works as needed for technical information and contact Marketing or Product Management on behalf of field offices to resolve YORK works problems.
• Stock Chiller Processing
• Verify stock chiller is still available
• Notify and expedite receipt of customer purchase order within 24 hours when the same stock unit is required by two or more offices
• Notify master scheduler of sale so the unit is marked sold and removed from the stock list to prevent any duplicate orders
• Quick ship / Rapid Ship / Express Ship
• Communicate available options to the field per request
• Ensure available production slots if many units are ordered
• Any missing or incorrect documents or incorrect YORKworks selections result in a Manufacturing Hold notice being sent to sales detailing the deficiencies.
• Notice is systematically sent.
• It includes details of the deficiency and any applicable information needed to correct it.
• Request revisions to orders as requested for specific technical changes required to manufacture of the units.
• Investigate and expedite factories to assist field offices in resolving requests which may involve under / over shipments, defective material, in transit damage, etc.
• Issue refrigerant PO’s
• Initiate communications with field offices to receive necessary documentation to coordinate arrangements for factory visits or Customer witness of factory tests.
•  Secure from factories and / or vendors and send to the field offices any requested manuals, drawings, QC documentation, starter and / or motor specification, etc. necessary to fulfill customer requests or order requirements.
•  Assist with outbound freight account reconciliation as needed.
•  Quote and approve expedited shipping options and FOB Destination pricing to field offices.
•  Lead contact for CRN deviation process.
•  Demand place orders to manufacturing facilities as need